Network Operations Engineer - J13096 (Hong Kong)

About the Role

We are seeking a dedicated Network Operations Engineer to join our continuous enterprise network support team. In this critical, on-site shift role, you will serve as the first line of defense for our mission-critical infrastructure. You will take ownership of real-time monitoring, rapid incident resolution, and preventative maintenance, ensuring continuous network availability and strict adherence to operational service level agreements (SLAs).

Key Responsibilities:

- Proactive Monitoring & Response: Perform continuous, real-time monitoring of enterprise network infrastructure. Conduct rigorous security and system log reviews, and execute immediate, precise responses to network alarms and anomalies.

- Incident Triage & Resolution: Serve as the primary operational responder for network fault calls. Diagnose, troubleshoot, and remediate technical issues rapidly to minimize downtime and ensure absolute compliance with SLA targets.

- Infrastructure Maintenance: Execute scheduled preventative maintenance routines, conduct physical inventory audits, and ensure the ongoing physical and logical health of network hardware.

- Configuration & Documentation: Safely execute authorized network configuration changes. Author detailed incident reports, root-cause analyses, and ongoing maintenance documentation to support continuous operational improvements and transparency.

Qualifications & Experience:

- Education: Diploma or above in Information Technology, Computer Networking, Computer Science, or a related technical discipline.

- Experience: A minimum of 3 years of hands-on experience in enterprise network support, infrastructure operations, and troubleshooting.

- Core Certifications (Mandatory): Active professional-level networking certifications, specifically CCNP or HCIP, are strictly required for this position.

- Operational Readiness: Must be fully committed to working an on-site, 24-hour shift roster (including nights, weekends, and public holidays) to support continuous 24/7/365 infrastructure operations.

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Sedrick Chan at resume(at)pinpointasia(dot)com and put Network Operations Engineer - J13096 in the subject header. Data provided is for recruitment purposes only.