IT Help Desk Support - Level II

Job Description

Summary

Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

End-User assistance

Point person with Windows Desktop related issues

Assist with Windows Servers

Monitors alert systems and take appropriate action as per guidelines.

Ability to use various messages in an event log to affect repairs.

Receive escalated service requests requiring an enhanced response.

New User On-boarding

Network Services and Equipment Installation

LAN/WAN Installation and Maintenance Support

Network Hardware Support and Installation

Door card access, wander guard, lighting, HVAC

Qualifications & Requirements

Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

History of network and firewall administration (Sonicwall & Meraki).

Basic knowledge of network, server, and workstation troubleshooting knowledge.

Excellent customer service skills (courteous, tactful, and professional demeanor).

Excellent written and verbal communication skills, with experience presenting to groups.

Reliable work ethic.

A willingness to learn and grow\nCompany Description

K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and potentially savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved.

Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.

Mission:

“To alter the landscape of the staffing world incorporating a high-tech, soft-touch approach, connecting corporations with people, resulting in opportunities that enhance and improve the lives of others.”

Vision:

“Through positivity, desire, belief, and inspiration, we will be recognized as the new standard in the recruitment industry.”

Full-time