Part Coordinator
Description:
About the Company
We are seeking a detail-oriented Parts Coordinator to support a growing industrial equipment sales and service team. In this role, you will work directly with customers, field service technicians, vendors, and internal departments to research, quote, and process parts orders while ensuring timely and accurate service. This is an excellent opportunity for someone who enjoys solving problems, coordinating multiple priorities, and learning technical products in a fast-paced environment.
About the Role
We are seeking a detail-oriented Parts Coordinator to support a growing industrial equipment sales and service team. In this role, you will work directly with customers, field service technicians, vendors, and internal departments to research, quote, and process parts orders while ensuring timely and accurate service. This is an excellent opportunity for someone who enjoys solving problems, coordinating multiple priorities, and learning technical products in a fast-paced environment.
Responsibilities
Communicate with customers and field technicians by phone and email.
Gather information needed to identify the correct replacement parts.
Research and verify part numbers for accuracy.
Prepare and send customer quotes.
Check inventory, pricing, lead times, and shipping options.
Source alternative suppliers when appropriate to reduce costs or improve delivery times.
Process customer orders and purchase orders using ERP/CRM systems.
Coordinate warranty claims and replacement parts.
Provide order updates, tracking information, and estimated delivery dates.
Maintain accurate records and documentation throughout the order process.
Qualifications
We're open to candidates from a variety of backgrounds and provide training on our products and internal systems.
Required Skills
Excellent attention to detail
Strong communication skills
Ability to research and solve problems independently
Comfortable learning technical products and multiple software systems
Strong organizational and time management skills
Customer-focused mindset
Experience with ERP, CRM, inventory, or quoting software is a plus
Preferred Skills
Parts Coordinator, Parts Counter, or Parts Advisor
Purchasing Assistant or Buyer
Inventory or Supply Chain Coordinator
Service Coordinator or Dispatcher
Customer Service or Inside Sales in an industrial, manufacturing, automotive, heavy equipment, HVAC, or distribution environment
Administrative support in a technical or service-based business
Pay range and compensation package
Competitive compensation
Comprehensive health, dental, and vision insurance
Paid time off and holidays
401(k) with company contribution
Tuition reimbursement
Employee assistance program
Professional development and advancement opportunities
Equal Opportunity Statement
If you're organized, dependable, and enjoy helping customers while working with technical products, we'd love to hear from you.
Job Type: Full-Time, Permanent