ServiceNow_Platform_Lead

We are #Hiring: #ServiceNow_Platform_Lead

Job Title : #ServiceNow_Platform_Lead

Location : Bangalore/Pune - ( Hybrid)

Total Yrs. of Experience : 10+ Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job Description*:

• Oversee the development, implementation, and maintenance of the ServiceNow platform.

• Collaborate with stakeholders to gather requirements and design effective solutions.

• Drive the configuration and customization of ServiceNow modules including Incident Management, Change Management, Problem Management, and others.

• Ensure seamless integration with other IT systems and tools.

• Lead and mentor a team of ServiceNow developers and administrators.

• Monitor system performance, troubleshoot issues, and optimize functionalities.

• Develop and implement best practices, standards, and governance for ServiceNow processes.

• Stay updated with current and emerging ServiceNow features and functionalities.

• Provide technical guidance and support during critical incidents and outages.

• Prepare and present reports on platform usage, performance, and improvement areas.

#Qualifications:

• 5 - 8 years of experience working with ServiceNow.

• Proven experience in leading and managing a ServiceNow platform.

• Strong understanding of IT Service Management (ITSM) and ITIL frameworks.

• Experience with ServiceNow scripting, customizations, and integrations.

• Exceptional communication and interpersonal skills.

• Ability to work effectively with cross-functional teams and manage multiple priorities.

• ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred.

#Mandatory Skills:

• ServiceNow

• Proficiency in integrations

• Platform capabilities

• IT Service Management (ITSM)

• ITIL

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Thanks & Regards

Sreekanth B

Burgeon IT Services

Ph No: +91-9391420349

Email:

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