Remote Customer Support Coordinator

Remote Customer Support Coordinator

Company: 3 Dots

Job Type: Full-Time or Part-Time

Work Arrangement: Remote

About 3 Dots

3 Dots is an event and travel agency that helps individuals, families, groups, and organizations coordinate travel and memorable experiences.

Our services include hotels and resorts, cruises, transportation, activities, excursions, group travel, and event coordination. We focus on providing responsive client support and helping keep the planning process organized from beginning to end.

About the Role

3 Dots is seeking a Remote Customer Support Coordinator to assist clients with questions, requests, travel arrangements, event details, and general coordination.

This position is a good fit for someone who enjoys working with people, providing helpful customer service, communicating by phone and email, and keeping track of details.

Previous travel experience is not required. Candidates with backgrounds in customer service, hospitality, retail, reservations, administrative support, hotels, events, or other client-facing positions are encouraged to apply.

Responsibilities

Respond to client questions and requests by phone, email, and online platforms

Provide friendly and professional customer support

Assist clients with travel and event-related requests

Research hotels, resorts, cruises, flights, transportation, activities, excursions, and other services

Help gather and organize client preferences and travel details

Assist with itineraries, reservations, schedules, and other planning information

Follow up with clients to obtain or confirm necessary information

Assist with group travel and event coordination

Communicate information between clients and travel or event vendors

Help resolve routine questions or issues and determine appropriate next steps

Maintain accurate client and planning records

Keep track of requests, deadlines, and follow-up items

Assist with general administrative and coordination tasks

Provide timely updates throughout the client planning process

Qualifications

Strong verbal and written communication skills

Friendly and professional customer service approach

Organized and detail-oriented

Comfortable communicating with clients by phone, email, and online platforms

Ability to manage multiple requests and priorities

Basic computer skills and ability to learn new systems

Reliable, responsive, and able to follow through on tasks

Comfortable working independently in a remote environment

Interest in customer service, travel, hospitality, or events

Previous experience in customer service, customer support, hospitality, retail, hotel, reservations, travel, events, administration, or client services is helpful but not required

What We Offer

Remote work environment

Full-time and part-time opportunities

Training and ongoing support

Flexible scheduling options

Opportunity to develop customer service and client coordination experience

Exposure to travel, hospitality, events, destinations, and experiences

Opportunity to develop communication, organization, and administrative skills

Who We’re Looking For

We’re looking for someone who is dependable, personable, organized, and enjoys helping others.

You may be a strong fit if you have worked in customer service, customer support, retail, hospitality, hotels, reservations, administration, client services, travel, or events — or if you are looking to transition your existing skills into a new industry.

If you enjoy communicating with people, solving problems, staying organized, and helping clients have a positive experience, we encourage you to apply.