Lead Software Engineer

Lead Software Engineer

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking's Customer Identity Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted, market-leading identity and onboarding solutions in a secure, stable, and scalable way. You will play a key role in designing and delivering a shared identity platform that supports customer onboarding, identity verification, and trust services across multiple products and lines of business.

Job Responsibilities

Design and deliver secure, scalable software solutions that support customer identity, onboarding, and trust services across platforms

Develop and maintain a canonical customer identity model to enable consistent identity representation across systems

Build and manage services that support the end-to-end identity lifecycle, including enrollment, verification, remediation, and offboarding

Integrate identity proofing and verification vendors through abstracted APIs to enable flexible and scalable onboarding capabilities

Develop and refine trust and risk signal services that support fraud detection and identity assurance decisions

Design and implement event-driven architectures and APIs that enable seamless interoperability across distributed systems

Partner with product, risk, and technology teams to translate regulatory and business requirements into scalable technical solutions

Ensure continuity of identity experience across digital and assisted channels (e.g., web, mobile, branch, call center)

Identify opportunities to improve platform performance, scalability, and reliability through automation and engineering best practices

Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.

Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Required Qualifications, Capabilities and Skills

Formal training or certification on software engineering concepts and 5+ years of applied experience

Hands-on experience designing and building scalable, distributed systems and APIs in a cloud-based environment

Experience developing identity, authentication, or customer onboarding systems

Strong understanding of event-driven architecture and messaging frameworks (e.g., Kafka)

Experience working with identity and access management (IAM) platforms or solutions

Experience integrating third-party services or vendors through API-based architectures

Hands-on experience translating business or regulatory requirements into technical solutions

Experience working in agile environments with modern software development lifecycle practices

Proficiency in designing high-availability, resilient systems with a focus on reliability and performance

Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.

Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices

Preferred Qualifications, Capabilities and Skills

Experience with identity assurance frameworks (e.g., NIST 800-63)

Experience with identity proofing or KYC platforms (e.g., Socure, Jumio)

Experience designing trust scoring or risk signal platforms

Knowledge of omnichannel customer identity systems across digital and assisted channels

Experience in highly regulated environments such as financial services

Experience influencing platform strategy and shared service adoption across large organizations

Experience improving developer experience through reusable platform components and service contracts