Customer service rep

*Providing introductory information, such as a product manual explanation, to prospective and new customers

*Handling customer complaints and troubleshooting issues with products or services

*Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received

*Accessing databases to retrieve account information for customers

*Letting customers know about additional products or services that might benefit them

*Escalating queries and concerns when necessary

*Updating customer records following each contact

*Staying up to date on the latest products and services an organization provides