Business Operations Analyst

Position:

Business Operations Analyst

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Please read more about us

Join ArrowSphere and take part in an exciting platform development project!

ArrowSphere is a cloud management and distribution solution offered by Arrow ECS. It simplifies the complexity of delivering multi-cloud software and solutions by integrating major providers such as Microsoft, AWS, and IBM, serving 27 Arrow entities.

Within the FinOps team, you will join the Billing division, composed of 7 collaborators. You will work closely with various cross-functional teams (developers, data scientists, etc.).

As a Business Operations Analyst, you play a crucial role in ensuring the availability, reliability, and accuracy of data provided in the form of billing statements.

Principal Accountabilities:

1. Billing-related tasks:

• Participate in the delivery of billing.

• Handle any data errors or reported issues, resolve support tickets, etc., to improve the quality and timeliness of billing delivery.

2. Billing process improvement:

• Identify areas for improvement and propose solutions.

• Enhance Excel files: reconciliation files, detailed breakdown files of monthly billing...

• Assist the team, if necessary, in finding and resolving discrepancies in reports and/or daily data.

• Analyze business needs and translate them into functional specifications for automation.

3. Collaborate with technical teams to implement solutions:

• Interact with data scientists, developers, and company stakeholders to resolve various data or other issues.

• Communicate with these teams to create and/or improve reports that help anticipate potential data problems.

4. Participate in creating workflow documentation

What we are looking for:

- Proficiency in Excel

- Analysis, synthesis, communication

- Autonomy and a team spirit

- Ease in creating/improving documentation

- Proficiency in French and English

- Knowledge of Jira, Confluence would be an advantage

Do you see yourself as our future colleague? If yes - send us your application

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support

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