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Customer Service Representative - Work from Home

Company:
Virtual OnDemand Express
Location:
Pittsburgh, Pennsylvania, United States
Salary:
$9 to $16 depending on complexity of position
Posted:
December 03, 2016
Description:

Job Brief

We are currently hiring individuals with high integrity and exceptional skills in customer support, technical assistance and sales who are able to provide product/services information and resolve any issues that our clients might face with accuracy and efficiency.

The goal is to guarantee excellent services and maintain outstanding satisfaction.

Responsibilities

• Efficiently manage any number of incoming calls

• Identify and assess customers' needs to achieve satisfaction

• Establish trust through with customers

• Provide accurate, valid and complete information by using the right methods/tools

• Meet all the job requirements and strive to take an extra step.

• Provide suitable solutions and options in a timely manner and follow up to ensure resolution

• Escalate issues to appropriate departments.

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies as established by the company

Requirements

• Reputable customer support experience

• Strong communication skills.

• Knowledge of basic computer application and the ability to type at a high speed with maximum accuracy.

• Have necessary equipment to work remotely which will need to meet the minimum requirements for the job. (Windows or Mac Computer, USB Headphone for Training, POTS (Plain Old Telephone) line, Hardwired Internet Service, Headphones (connects to telephone), comfortable office chair and desk.

• All jobs will require a background check

• Ability to deal with diverse people.

• Exceptional time management and prioritization skills

• High school degree or GED

Incentive Program:

*Incentives will be provided based on performance and attendance

This is an Independent Contractor position, with flexible schedule and a desire to work from home.

*Please, only serious applicants apply as this job has long term benefits and we want the best of the best only.