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Call Center Representative

Company:
Dependable Internet Solutions & Knowledge. LLC
Location:
Cleveland, Ohio, United States
Posted:
December 01, 2016
Description:

If you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. You'll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities:

As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer's needs and help them select the appropriate products and services.

Specific duties for our Call Center Representatives include:

Building a positive rapport across a variety of personality types

Answering customer requests or inquiries

Selling and/or Upselling products or services to the customer

Identifying and resolving customers' issues using problem-solving skills

Continually maintaining a working knowledge of our clients' products, services and promotions

Putting the customer first and remaining polite and professional at all times

Documenting all customer information, communications and sales in a CRM system

Benefits:

Here's just some of what we have to offer:

Competitive compensation - base salary + incentives

Set your own schedule

Bi-Weekly pay with direct deposit

Supportive and motivating staff to help you succeed

Opportunities for advancement; we promote from within!

Opportunities for Remote Positions

Professional and upbeat office setting

Job Requirements:

We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don't worry if you don't have the experience, we will teach entry level candidates the skills and strategies needed for success.

Additional requirements for Call Center Representative include:

Goal oriented with a healthy competitive spirit

Strong attention to detail, dependability, and follow through

Working knowledge of Windows-based software

Flexibility to adapt to changes in a growing organization

Self-motivated, positive attitude, and a love for hard work

High school diploma or GED

Background check may be required

We are DISK, LLC; conveniently located on Euclid Avenue, The Old Cleveland Clinic Building, in Cleveland, Ohio.

If you have any questions, please give us a call at 216-220-9895.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.