CTI Application Developer

CTI Application Developer

Location: Columbus, OH

Job Type: C2C

Experience: 5-7 years CTI application Skills: avaya, cti, rest api

Description:

5 plus years of experience in scale-out architecture, high-availability architecture and geo-redundant architecture

5 plus years of experience in large scale enterprise contact center application development and integration; end-to-end including contact orchestration, routing, reporting, real-time data (context) management, reporting event correlation, agent desktop, Computer Telephony Integration, web integration to back office and client/entity servicing services

Deep understanding of Digital, Cloud and Omnichannel Customer Experience concepts

Knowledge of UX design to inform and ensure great API design

Advocate and evangelist of the micro services architecture and REST API vision

Strong in Agile Development and experience with SCRUM or similar methodologies

Delivers APIs within an efficient Agile SDLC which includes continuous delivery and built in quality automation

Good written and spoken communications skills in English and thought-leadership skills

Well versed in requirements generation and analysis, vendor analysis

Responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. The position will require off hours support rotations. Application Developers are expected to work closely with the entire IVR and CTI Development team and also work with offshore counterparts.