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Regional Technical Officer

November 16, 2016

Regional Technical Officer

Job Type Full Time

Qualification BA/BSc/HND MBA/MSc/MA

Experience 3 - 5 years

Location Lagos

Job Field Engineering / Technical

Job description

The successful candidate will lead, direct, coordinate and control all network operations, maintenance and resources in the region to ensure all goals (optimal network availability, coverage, maintaining target network key performance indicators [KPIs] and quality standards) are met to deliver plus one network quality.

He/She will also provide local network support for both the commercial teams in the region towards ensuring that network impacting issues are proactively resolved.

Duties and Responsibilities:

Management of all Regional Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS

Ensure overall proactive and continuous improvement of customer experience and perception in the region

Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring

Ensure regional network performance across all KPIs

Conduct weekly governance meetings and engagements

Track progress, review all O&M tasks within the region and provide timely feedback to management to enhance effective decision-making

Proactively communicate O&M status, issues & risks to management

Accountable for overall regional compliance with policies, procedures and methodologies

Conduct regular status/functional meetings with all stakeholders, ensuring follow through of all agreed actions

Support periodic audit of all transmission, core and radio network and preventive maintenance schedule audit

Ensure that special task/project required by HQ Technical is carried out in the region

Ensure acceptance test procedure (ATP) is conducted for new nodes coming into the network

Closely working with MS Team to develop processes to prevent/reduce network failures

Advising and ensuring implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance

Ensuring the adherence to applicable regulatory requirements

Periodic review and analysis of worst cells and follows up with Zonal Technical Officers

Drive continuous network improvement of own zone drawing up improvement plan and following up on related functions within network

Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria -

Co-ordinate annual regional operating plan compilation for Airtel Nigeria Networks

Direct achievement of annual regional operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments

Ensure key focus on recurring operating expenditure

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management] -

Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly

Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency

To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance

Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operations

Partner Management

Ensure all processes for effective management of partners

Ensure that zonal SP requirements receive the necessary support from both the network local and central teams

Team Management

Co-ordinate the Regional Networks team to ensure alignment with the organizational goals

Relevant Skill and Experience

Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)

Sound knowledge of Mobile Network O&M

3 -5 years of varied experience in operation and maintenance in the Telecom industry

2 -4 years managerial/Supervisory experience in a GSM/mobile company

Other requirements (Behavioural etc.)

Team Management

Analytical and Presentation skills

Strategic negotiation skills

Entrepreneurial disposition in decision making and managing resources

Logical decision making abilities

Flexible and dedicated

Ability to innovate and deliver value to business

Ability to manage an outsourcing partner to effectively deliver on service level agreements

Ability to motivate and lead both internal and external partners

Impeccable integrity and character

Communication Skills

Cost, process and automation Innovation.