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Resource Planning Analyst for BPO Co. in Katipunan, QC

Dempsey Resource Managment Inc. (QUEZON CITY)
National Capital Region, Philippines
November 15, 2016


• Manage all day-to-day activities in WFM.

• Manage schedules and track data

• Perform floor management of scheduling and Service Levels

• Monitor key performance metrics throughout the business day to help diagnose emerging trends and adjust staffing as required

• Accurately enter and maintain employee information

• Create intraday correspondence: responding to intraday telephone and email contacts in a timely manner

• Plan new-hire schedules: tracking shift availability and creating schedules for new employees

• Report by Line of Business (LOB) as required


• Advanced knowledge of MS Word, MS Excel, and Outlook

• Adaptability to learn a variety of software programs including Aspect, Teleopti, Genesys. Prior experience in one of these platforms considered an asset.

• A high level of accuracy with regards to data being entered

• Strong analytical and problem solving skills

• Willingness to learn and adapt to working in a new environment

• The ability to multitask and self-manage the work day

• University or College Degree in a related discipline (Computer Science, Marketing, Communications, and Business)

• A combination of work experience and education will be considered

If this role sounds of interest, don't hesitate to get in touch or apply to find out more!

Candidates may send their resumes to And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW. Also, Please contact: HR Sandy Rocha Contact Number :+639266205864