Medical Call Center Representative / Contact Center Coordinator

Job Description

Description:

Family Allergy & Asthma is seeking a friendly and service-driven Call Center Representative to join our dedicated team in the Contact Center. As a vital member of our organization, you will play a key role in providing exceptional customer service to our patients.

Location: 8080 Ravines Edge Court, Columbus, OH 43235

Schedule: Monday - Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM

Pay: From $18 / hour

Call Center / Customer Service Representative Duties and Responsibilities:

Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients

Cancel and reschedule appointments as needed

Enter patient demographics, insurance and referral information into EMR

Maintain and follow HIPAA policies and procedures

Call Center / Customer Service Representative Qualifications:

Must be at least 18 years of age

High school diploma or GED required

Prior medical office experience, preferred

Strong computer skills

Must be a quick learner, organized, and team oriented

Excellent communication and customer service skills

Ability to work independently

Ability to listen to and empathize with patients

Call Center / Customer Service Representative Benefits:

No weekends!

Paid Holidays and Extra PTO Hours

Travel & Mileage Reimbursement

Recognition & Rewards Program

Medical, Dental & Vision

401K, (Match), Tuition Reimbursement, and More!

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Requirements: