We are actively seeking a Customer Service Representative who is capable of providing exceptional service and support to a wide range of clients. If you have a passion for digital content, and want a position in a rapidly growing company where your contributions can make an impact, we are interested in you!
The ideal candidate will be capable of effectively managing a variety of customer expectations, and building customer loyalty. We are looking for someone that can change course quickly, but still prioritize their daily tasks and maintain organization. Excellent communication skills (both oral and written) are essential.
Duties include, but are not limited to, the following:
Providing clients with exceptional service and support through multiple channels (phone, email, and Live Chat)
Answering, screening, and redirecting all inbound calls
Providing clients with monthly reporting, and addressing all questions and/or concerns they may have in relation to the program
Calendar management (booking client follow-ups, meetings, etc.)
Performing ad hoc administrative/reception duties as required
Staying current on emerging marketing and industry trends
Desired Skills and Experience:
A minimum of 1 year of customer service experience, preferably within a call centre or agency environment
Experience dealing with escalations and/or customer retention
Excellent communication and follow-through
Ability to prioritize tasks, multitask, and manage time efficiently
Self-starter approach to work, with an eagerness to consistently meet and exceed objectives, and take on more responsibility
Strong writing skills and the ability to execute proper grammar and spelling
Ability to work in a fast-paced environment where the demands and directions of the work are frequently changing
Excellent problem solving skills
Basic knowledge of digital marketing is an asset
Job Type: Full-time or Part-Time
High school or equivalent
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