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Customer Service Representative

Quick Marketing Group
Mississauga, Ontario, Canada
December 16, 2016

We are actively seeking a Customer Service Representative who is capable of providing exceptional service and support to a wide range of clients. If you have a passion for digital content, and want a position in a rapidly growing company where your contributions can make an impact, we are interested in you!

The ideal candidate will be capable of effectively managing a variety of customer expectations, and building customer loyalty. We are looking for someone that can change course quickly, but still prioritize their daily tasks and maintain organization. Excellent communication skills (both oral and written) are essential.

Duties include, but are not limited to, the following:

Providing clients with exceptional service and support through multiple channels (phone, email, and Live Chat)

Answering, screening, and redirecting all inbound calls

Providing clients with monthly reporting, and addressing all questions and/or concerns they may have in relation to the program

Calendar management (booking client follow-ups, meetings, etc.)

Performing ad hoc administrative/reception duties as required

Staying current on emerging marketing and industry trends

Desired Skills and Experience:

A minimum of 1 year of customer service experience, preferably within a call centre or agency environment

Experience dealing with escalations and/or customer retention

Excellent communication and follow-through

Ability to prioritize tasks, multitask, and manage time efficiently

Self-starter approach to work, with an eagerness to consistently meet and exceed objectives, and take on more responsibility

Strong writing skills and the ability to execute proper grammar and spelling

Ability to work in a fast-paced environment where the demands and directions of the work are frequently changing

Excellent problem solving skills

Basic knowledge of digital marketing is an asset

Job Type: Full-time or Part-Time

Required education:

High school or equivalent