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Customer Service Representative

Company:
Push Innovation Live
Location:
Irvine, California, United States
Salary:
$11hr.
Posted:
November 11, 2016
Description:

Customer Service Representative

Push Innovation Live

Irvine, CA

General Summary: Fast-paced but always friendly, our rapidly expanding customer service call center is seeking a bright, energetic, and motivated team of individuals who will be responsible for providing customer service support by receiving, obtaining, analyzing and verifying the accuracy of order information in a timely manner; initiating corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained; and resolving potentially difficult and/or unusual client situations in a satisfactory manner for both the customer and the support team.

We are more than just another company. We are building a growing enterprise interested in rewarding challenges, fostering well-rounded talent, and making an impact on the Customer Service industry. Employees who are performance driven and who strive for excellence will excel in our organization.

If you like helping people, have a talent for talking, and can think quickly on your feet, we’d like to hire you. Our team of Customer Service Representatives genuinely care about their work and are enthusiastic about maintaining our collaborative company culture, and we’re looking for smart and interesting personalities to join the ranks and shine.

JOB DUTIES AND RESPONSIBILITIES:

Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.

Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Ensures and provides quality service to both internal and external customers.

Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.

Participates and provides expertise as a member of the customer service’s departmental team in order to help improve existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

QUALIFICATIONS:

Incumbent is required to have at least 1 year of progressive customer service or direct marketing experience. Must work well under pressure, be able juggle and complete a multitude of tasks in an organized and timely fashion, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities and punctuality. Minimum high school education required. Must be legally eligible to work in the United States.

HOW TO APPLY:

Send us your resume

Briefly explain why we should hire you.

ABOUT PUSH INNOVATION LIVE

Push Innovation Live is an Irvine, California based customer support center that specializes in providing 24/7 domestic customer service solutions with a focus on customer retention. Our helpful representatives are dedicated to providing your customers the highest level of customer satisfaction while keeping industry-lowest wait times short, refund rates low, and retention rates high.

COMPENSATION

$11.00/hour

Job Type: Full-time

Salary: $11.00 /hour

Job Location:

Irvine, CA