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Level 2 Desktop Support Engineer

Unison Computer Systems, Inc.
Quezon City, National Capital Region, Philippines
November 22, 2016


Graduate of Information Technology, Computer Science, Computer Engineering or any related course

With good communication skills

With at least 2 years relevant experience

With relevant experience is a plus

Willing to work in shifting schedule

Willing to work around Eastwood, Makati or BGC

Basic windows server and networking knowledge

Good technical skills in solving desktop issues with Windows OS, Outlook End user network issues, printer issues, MS office issues, MAC leopard and MAC tiger

Job Description:

To provide support for the Desktops, laptops, printers within IT infrastructure.

Provide support (including installation, configuration and the fine tuning support) for new desktops/laptops which shall include, Power On test, Verification of hardware Configuration, OS configuration, Configuring MS Office Applications. Client side applications and configuring printers and resolving printing problems of the users at the in scope locations

Perform certain server OS (Windows and Unix) operations like basic installation configuration, ability to support servers with respect to account creation, basic disk and file permissions etc.

Supporting users by providing a timely and clear indication of the nature of the problem the estimated time

Escalating unresolved problems as per the Escalation processes, through the service desk, keeping all relevant personnel in the communication loop.