Graduate of Information Technology, Computer Science, Computer Engineering or any related course
With good communication skills
With at least 2 years relevant experience
With relevant experience is a plus
Willing to work in shifting schedule
Willing to work around Eastwood, Makati or BGC
Basic windows server and networking knowledge
Good technical skills in solving desktop issues with Windows OS, Outlook End user network issues, printer issues, MS office issues, MAC leopard and MAC tiger
To provide support for the Desktops, laptops, printers within IT infrastructure.
Provide support (including installation, configuration and the fine tuning support) for new desktops/laptops which shall include, Power On test, Verification of hardware Configuration, OS configuration, Configuring MS Office Applications. Client side applications and configuring printers and resolving printing problems of the users at the in scope locations
Perform certain server OS (Windows and Unix) operations like basic installation configuration, ability to support servers with respect to account creation, basic disk and file permissions etc.
Supporting users by providing a timely and clear indication of the nature of the problem the estimated time
Escalating unresolved problems as per the Escalation processes, through the service desk, keeping all relevant personnel in the communication loop.
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