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Assistant General Manager

Holiday Inn Orlando Airport
Orlando, Florida, United States
November 08, 2016

Assistant General Manager Opportunity

The Holiday Inn Orlando Airport is seeking a seasoned Assistant General Manager to oversee hotel operations. Candidate should possess knowledge of front desk and transportation, housekeeping, accounting and food and beverage. In-depth experience in driving the service culture in all departments, a proven track record of cost control, budgeting and forecasting, labor management and team building.

Our company is in growth mode and this position could result in advancement within 12 months. If you are Action-oriented, adaptable, Responsible, Humble and have a Fondness for learning. Then we invite you to apply and come grow with us.

Job Purpose

The purpose of the Assistant General Manager is to assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction, associate satisfaction and product quality.

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Holiday Inn Orlando Airport professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.

Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the objectives, measuring performance and supervising the department heads.

Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.

Ensures that all new associates receive a through orientation and on-going technical training.

Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.

Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.

Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.

Monitors service and teamwork on a regular basis and counsels associates as needed

Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.

Develops and implements strategies to achieve Associate Opinion Survey goals.

Communicates with other managers and associates to provide smooth working relations between departments

Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.

Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.

Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established Holiday Inn Orlando Airport guidelines.

Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.

Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.

Other Duties and Responsibilities

Complies with Company Standards of Conduct as outlined for Holiday Inn Orlando Airport.

Lives the company culture and can hire and train associates to achieve company goals.

Projects a favorable image of Holiday Inn Orlando Airport to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, Holiday Inn Orlando Airport and Brand standards training as required.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Nothing in this job description restricts management right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Job Type: Full-time

Job Location:

Orlando, FL

Required education:


Required experience:

Hospitality: 1 year

Hotel Operations: 3 years

Management/Supervisory: 3 years