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Test Technician : San Jose, CA

Lancesoft Inc
San Jose, California, 95131, United States
March 21, 2017

Job Description:


• Minimum of an Associate’s degree (AS) in engineering technology, mechanical trades or other technical field, and 2-5 years professional experience as a repair, assembly or installation technician in the medical devices, robotics/automated equipment or electronic instrumentation fields preferred. • Basic knowledge of electronics and an understanding of electrical circuitry, testing and troubleshooting. • Basic knowledge of fluidics, testing and troubleshooting. • Must be computer literate with a good working knowledge of Microsoft Office software, including Microsoft Excel and Word. • Previous Flow cytometry service/support experience is highly desired. • Previous experience in data tracking or ERP systems such as SAP. • Effective verbal and written communication skills. • Detail oriented. • Reliable and flexible. • Strong customer focus. • Ability to work as part of a team with moderate level of supervision.


The Instrument Repair Technician will diagnose, troubleshoot, repair, and refurbish Accuri Flow Cytometry instruments and the associated subcomponents, as a member of the US Service organization’s Depot Repair facility. The key responsibilities include analyzing and troubleshooting functional defects, evaluation of component/subassembly acceptability, analysis of data, assembly of service aids/jigs/fixtures, and final instrument functionally test post-repair to confirm system level operation, alignment and functionality meet operational specifications. Primary Responsibilities include: • Diagnoses instrument issues of basic to moderate complexity with limited or no assistance. • Repairs instrument issues of basic to moderate complexity with limited or no assistance. • Collaborates and interacts frequently with Customer Technical Service and the Logistics teams to coordinate the shipment of Loaner instruments, and return of customer repaired instrumentation. • Document customer interactions, repair process steps, parts replacements, and diagnostics results in a complete and accurate manner through the SAP system. • Successfully completes basic training on several versions of the Accuri Flow Cytometry Instruments. • Maintains technical proficiency with product evolution as new depot repaired products are developed and released. • Manages a high degree of customer satisfaction by performing high quality product repairs. • Maintains a professional image at all times through dress, behaviour, and all verbal & written communications. • Routinely communicates as appropriate to peers and management. • Prepares and submits all administrative paperwork such as payroll time sheets, service reports, monthly reporting etc. n an accurate and timely manner. • Participates as required in training on regulatory issues affecting area of work. Brings regulatory compliance questions/issues to the attention of management. • Follows Environmental, Health and Safety (EH&S) policies and procedures. Takes responsibility for safety in the immediate work area. Participates in EH&S programs. Notifies supervisor of all observed hazardous conditions or unsafe work practices. May provide recommendations on maintaining the safety of the work environment. • Performs other related duties and assignments as required.