*Graduate 4yrs of any IT Related course
*With 6months of Related experience (but fresh graduate are encourage to apply)
*Has a average communication skills (oral & written)
*Has a strong knowledge in RDP (Remote Desktop Protocol)
*Strong troubleshooting in writing (english)
*Basic Network knowledge
*Has a good behavior in handling users/clients
*Has a flexibility in doing field works
*Can work in a Shifting Schedule (Morning, Mid, night shift)
-Assist all requests in terms of desktop and network issues
-Must be able to attend all assigned tickets
-Ensuring all task must be updated after resolving
-Must be able to attend and troubleshoot Hardware and Software tickets assigned
-Must be able to escalate tickets with dependencies to respective Client Administrators (ex: resetting of end users password, configuration needed in Networks connections,
-Must be able to update of tickets in detailed. (step by steps procedure) / Update every ticket assigned in real time.
Note: this is not for CSR/TSR position.
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