Sign in

CONVERGYS Alabang Muntinlupa - Be a world-class Call Center Agent

Company:
CONVERGYS Philippines
Location:
Muntinlupa, National Capital Region, Philippines
Posted:
November 12, 2018

Description:

CONVERGYS

awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards, wants you to be part of the team! We love what we do, we do it extremely well and we want to help you find a career with us - a job you will be proud of.

Don't have call center experience yet? No worries!

Successful applicants go through a month long training on communications, culture and product-specific courses to equip you before handling calls.

CANDIDATE Profile:

• 18 years old or above

• computer literate

• fluent in ENGLISH

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before handling calls.

EDUCATIONAL & PROFESSIONAL Attainment:

• completed at least second year college without any back subjects

• fresh college graduates are encouraged to apply

• call center experience is an advantage but not required

NOTE: High School graduates are welcome to apply as long as they have more than 6 months of continuous multinational call center experience.

JOB RESPONSIBILITIES:

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures

• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Maintain basic knowledge of client products and/or services

• Ensure service delivered to customers meets contractual Key Performance Indicator

• Participate in activities designed to improve customer satisfaction and business performance

BENEFITS include:

• very competitive salary

• meal and transportation pay

• rice allowance

• night differential

• account incentives

• sick and vacation leaves

• educational assistance

• retirement plan

• annual appraisal and bonuses

• comprehensive health plan for you and your loved ones

• clean, safe & modern working environment

For inquiries/submission of your resume, please SEND them DIRECTLY to us by clicking the "Apply" button.

Or to fast track your application, IMMEDIATELY TEXT your

• full name

• mobile#

• email address

• educational attainment

• preferred CONVERGYS location

to 09175176954 or 09328485490

and we will contact and assist you.

Thank you.