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Polish Service Desk Agent

Dencom Consultancy and Manpower Services
Taguig, National Capital Region, Philippines
December 08, 2016

Summary of Role

- To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal).

- The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in company's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities

- To provide 1st line technical support; answering support queries via phone and email, or

other communication solutions (Eg. Chat, self service Portal)

- Provide high level professional IT services in an efficient manner

- Maintain a quality business relationship with all customers

- Make effective use of procedural, informational, and technical documentation

- Share knowledge with other team members as appropriate.

Skills / Attributes Required

- 1 year IT Service Desk / Helpdesk / Technical Support experience

- University level education

- Fluent in English

- Fluent second language in Polish

- Excellent customer service skills

- Excellent communication skills (both written and oral), with the ability to communicate professionally

Please send your resume at