Server Technical Support Representative
Location: Chesterbrook, PA
Exempt/Non-Exempt: Non-Exempt
Benefits: Benefits eligible
Employment Type: Full Time
Department: Other
Description: ***SERVER TECHNICAL SUPPORT REPRESENTATIVE***
We expect you to have basic computer and internet skills, and we will train on our company's products.
1&1 Internet, Inc. is a subsidiary of United Internet a profitable, publicly held German company with a market cap of over $8 billion. 1&1 Internet’s North American headquarters is located in Chesterbrook, PA, a Philadelphia suburb. 1&1 Internet is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, 1&1 Internet is a global leader among web hosting providers. Internationally, 1&1 maintains more than 13 million customer contracts with both consumer and business users and the 1&1 group manages over of 19 million domain name worldwide. It also operates 5 highly-secure, green data centers housing more than 70,000 servers.
1&1 has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, 1&1 has become one of the premiere web hosting companies serving the US market; making it one of the country’s top 5 web hosting companies. In September 2008, 1&1 opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
The employee will be providing technical support for 1&1's root-server customers over phone and email. Employee will also be required to answer escalations from first level support on shared hosting products.
Duties: Server Technical Support Representative
•Strong spoken and written communication skills
•Ability to communicate technical processes clearly
•Great customer service attitude
•Ability to be on time when shift begins
•Willing to learn and adapt to new technologies in a changing environment
•Team player
We expect you to have basic computer and internet skills, and we will train on our company's products.
Qualifications:
•High school diploma or equivalent or pursuing a computer science degree
•Candidate should display an interest in the web hosting field and/or computer technology so that their skills can adapt to the work environment.
•Experience with Microsoft Windows and Linux.
•Should have a proactive approach to upselling products and services after evaluating the customer’s needs. Should be confident enough to promote and sell packages to existing customers, and help reach sales goals for the department.
We expect you to have basic computer and internet skills, and we will train on our company's products.
Preferred (but not required) Skills:
•Understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
•Understanding of web hosting software such as IIS and Apache
•Prior work experience would include web hosting, desktop support, web programming or network/system administration
•Experience troubleshooting network and hardware issues
•Strong understanding of web server software IIS/Apache. Web programming, including PHP, ASP, ASP.NET, MySQL and MSSQL
1&1 is an Equal Opportunity Employer. We encourage applicants of all ages to apply as we do not discriminate on the basis of an applicant's age. Nor do we discriminate on the basis of any other status protected by law.