Desktop Technician Birmingham, (AL)

Core Responsibilities

Systems Lifecycle: Manage, deploy, and repair Windows, macOS, and Linux hardware.

Infrastructure & Security: Administer Active Directory (GPOs), SCCM deployments, and VPN/Firewall configurations.

Network Reliability: Resolve connectivity issues across TCP/IP, DNS, and Meraki environments.

Service Delivery: Lead incident resolution within ServiceNow, Jira, or BMC Remedy.

Project Support: Facilitate mobile fleet management and LAN infrastructure upgrades.

Expertise Required

Technical Foundations: Deep knowledge of networking protocols and Windows Server environments.

Diagnostic Skills: Ability to troubleshoot complex software suites and desktop virtualization (VDI).

Professionalism: High-tier communication skills paired with a proactive approach to problem-solving.