Customer Service Specialist - Mandarin/English

About the Job

Responsibilities:

Process customer orders, quotes, general logistics, etc.

Provide clients with part availability, costs, sourcing, delivery times, and any other requested information.

Follow-up with international counterpart to ensure all efforts are being made to satisfy orders supplied via production and suppliers.

Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers.

Provide feedback and reporting to supplier management group on supplier performance.

Ensure shipping directions are following properly for urgent orders. Qualifications/Background Profile:

Must be fluent in Mandarin.

Associates degree in relevant field or an equivalent combination of experience and education is required.

2-3 years of experience in a fast-paced customer service environment.

Able to work a first and second shift rotating shift.

Proficient with Excel and/or Google Sheets.

Position requires a criminal background check.

Open to working all 3 shifts on a rotating basis.