Customer Service Representative(Remote)

ACTIVELY HIRING — 5 POSITIONS OPEN — APPLY BEFORE JUNE 30, 2026

CUSTOMER SERVICE REPRESENTATIVE

SilverBridge Careers silverbridgecareers.com

100% Remote Full-Time Part-Time Entry–Mid Level Start: ASAP

COMPENSATION AT A GLANCE

Base Pay: $25 – $40 per hour (based on experience)

Annual Bonus: Up to $3,000 performance bonus

Home Office Stipend: setup allowance applicable

Benefits: Medical, dental & vision effective Day 1

ABOUT SILVERBRIDGE CAREERS

SilverBridge Careers is a modern remote staffing company that

connects talented professionals with forward-thinking businesses

across customer support, sales, and operations. We don't just place

people in jobs — we build lasting partnerships that help both sides

grow.

We believe great customer service starts with well-supported people.

Our representatives are our most important asset, and we invest in

them accordingly.

We are growing fast and looking for a sharp, empathetic Customer

Service Representative to join our remote team and deliver

exceptional support on behalf of our client partners.

WHAT YOU'LL DO

• Serve as the primary point of contact for customers via phone,

email, and live chat — resolving inquiries with speed and

professionalism

• Handle customer complaints with patience and solution-focused

thinking, turning difficult interactions into positive experiences

• Accurately document customer interactions, issues, and resolutions

in our CRM system

• Collaborate with internal teams to escalate complex cases and

ensure timely follow-through

• Identify patterns in customer feedback and proactively flag

insights to team leads

• Meet or exceed key performance targets: response time, CSAT score,

and first-contact resolution rate

WHAT WE'RE LOOKING FOR

Must-Have:

• 1+ year of experience in customer service, support, or a

client-facing role (in-person or remote)

• Excellent written and spoken English — clear, warm, and

professional across every channel

• Reliable internet connection and a quiet, dedicated workspace

at home

• Comfortable working independently and managing your own schedule

without micromanagement

Nice to Have:

• Experience with CRM tools such as Zendesk, Freshdesk, HubSpot,

or similar

• Background in tech, e-commerce, or SaaS customer support

• Bilingual — English plus any second language is a genuine bonus

COMPENSATION & BENEFITS

Base Pay $25 – $40/hr based on experience

Performance Bonus Up to $3,000 per year

Home Office Stipend .. Setup allowance applicable

Health Benefits Medical, dental & vision from Day 1

Paid Time Off 15 days PTO + 10 paid public holidays

Learning Budget $300/year for courses & certifications

Career Growth Clear path to Senior CSR and Team Lead

Flexible Shifts Shift options to fit your time zone

Lots More

HOW TO APPLY

1. Submit your application through this listing, or through our website: silverbridgecareers.com

2. In your cover note or email subject line, write:

"CSR – [Your Name] – Ready to serve"

This tells us you've read the full posting and helps us

prioritise your application immediately.

3. Include your most recent relevant experience (2–3 sentences

is all we need).

4. Shortlisted candidates will receive a personal response within

2 business days.

Ready to join the SilverBridge team?

Apply now!

SilverBridge Careers is an equal opportunity employer. We welcome

applications from candidates of all backgrounds, experiences, and

identities. All applications are reviewed without regard to race,

gender, nationality, age, disability, or religion.