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Front Office Managers.

Company:
Impact Ltd.
Location:
Whistler, British Columbia, Canada
Salary:
55.000 CAD/Year
Posted:
November 25, 2016
Description:

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Performs all jobs within the Front Desk, Bell Staff, Switchboard and Concierge/Guest Service departments, as necessary.

Supervisory duties include instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; recommending and approving employee promotions, transfers and discipline, and recommending discharge.

• Reviews staffing levels to ensure that guest service, operational needs

and financial objectives are met.

• Displays leadership in guest hospitality, exemplifies excellent customer

service, and creates a positive atmosphere for guest relations.

• Empowers associates to provide excellent customer service. Establishes

guidelines so associates understand expectations and parameters.

Ensures associates receive on-going training to understand guest

expectations.

• Manages from the lobby and is highly interactive with customers on a

regular basis to obtain feedback on quality of product, service levels

and overall satisfaction. Effectively responds to and handles guest

problems and complaints.

Must have a minimum of 3 years Three-Four Star Hotel experience.

Must be a problem solver and service oriented. Must be able to multi task and manage a staff.

Must be able to work flexible shifts to include evenings, overnight, weekends, and/or holidays.