• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Performs all jobs within the Front Desk, Bell Staff, Switchboard and Concierge/Guest Service departments, as necessary.
Supervisory duties include instructing; assigning, reviewing and planning work of others; maintaining standards; coordinating activities; allocating personnel; selecting new employees; acting on employee problems; recommending and approving employee promotions, transfers and discipline, and recommending discharge.
• Reviews staffing levels to ensure that guest service, operational needs
and financial objectives are met.
• Displays leadership in guest hospitality, exemplifies excellent customer
service, and creates a positive atmosphere for guest relations.
• Empowers associates to provide excellent customer service. Establishes
guidelines so associates understand expectations and parameters.
Ensures associates receive on-going training to understand guest
• Manages from the lobby and is highly interactive with customers on a
regular basis to obtain feedback on quality of product, service levels
and overall satisfaction. Effectively responds to and handles guest
problems and complaints.
Must have a minimum of 3 years Three-Four Star Hotel experience.
Must be a problem solver and service oriented. Must be able to multi task and manage a staff.
Must be able to work flexible shifts to include evenings, overnight, weekends, and/or holidays.
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