Helpdesk Technician

Company: Venture Smarter

Location: Work From Home

Position Type: Full-Time

About the Role

Venture Smarter is seeking a skilled, tech-savvy Helpdesk Technician to join our remote IT support team. In this role, you will assist users with technical issues, troubleshoot hardware/software problems, and ensure smooth day-to-day operations for internal and external clients.

Responsibilities

Provide first-level technical support via phone, chat, or email

Troubleshoot hardware, software, and network-related issues

Guide users through step-by-step solutions and system navigation

Log, track, and resolve support tickets accurately

Escalate advanced technical issues to higher-level support when needed

Maintain documentation, system updates, and support records

Ensure timely resolution of technical requests

Requirements

Experience in IT support, helpdesk, or technical troubleshooting (preferred)

Strong understanding of computers, software, and basic networking

Excellent communication and problem-solving skills

Ability to explain technical concepts in simple terms

Reliable internet connection and a stable home workspace

Familiarity with ticketing systems and remote support tools is a plus

Monthly Salary

$650 – $1,000 USD per month, depending on experience and technical skill level

How to Apply

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!

Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.

Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.

If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company.

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.