Senior Desktop Support Engineer

Extell Financial Services

About Us:

Founded and headed by Gary Barnett, Extell Development Company is a nationally acclaimed real estate developer of residential, office, retail and hospitality properties, operating primarily in Manhattan and other premier cities across the nation. Experiencing outstanding growth since its founding in 1989, the company's growing portfolio exceeds twenty-five million square feet.

Summary of Responsibilities:

A Senior Desktop Support Engineer at Extell plays a critical role in maintaining the reliability, performance, and security of our end user computing environment. This position supports Extell's technology operations by resolving complex technical issues, deploying and maintaining systems, and ensuring a seamless experience for all internal users across the organization. The engineer also mentors junior team members, collaborates with technology teams, and contributes to the IT standards that support Extell's operational excellence.

The ideal Senior Desktop Support Engineer for Extell is an experienced and highly reliable technical professional with a strong background in enterprise support. They excel at troubleshooting, system maintenance, Windows, and delivering a polished, high-quality support experience to Extell's employees and leadership teams. They demonstrate strong communication, structured problem solving, professionalism, and the ability to mentor junior staff. They are customer focused, proactive, detail oriented, and calm under pressure. Certifications such as CompTIA A+ or Microsoft Certified Professional further strengthen their profile. They are comfortable working onsite every day and contributing to Extell's on-call rotation when required.

Essential Functions:

Troubleshoot and resolve advanced hardware, software, and connectivity issues

Perform regular maintenance on desktops, laptops, and peripheral devices

Install, configure, and deploy new systems and business applications

Conduct system deployment and imaging tasks

Provide advanced technical support via phone, email, and in person

Manage and prioritize tickets using Extell's service management platform

Conduct system backups and data recovery

Monitor and optimize desktop performance across the Extell enterprise

Collaborate with Network and Infrastructure teams on cross-team issues

Create and maintain IT documentation and technical knowledge articles

Mentor junior support staff and provide technical leadership

Support IT initiatives including hardware refreshes and software rollouts

Implement and maintain Extell's IT security policies and procedures

Manage user accounts, permissions, and access rights

Coordinate vendor-supported repairs and warranty services

Perform asset management and lifecycle tracking

Conduct software and hardware audits for licensing compliance

Recommend improvements to Extell's desktop support operations

On a Typical Day at Extell, You Will:

Resolve escalated hardware and software issues

Perform maintenance and updates across end user devices

Deploy systems and applications for new hires and existing staff

Conduct system deployment and imaging tasks

Follow internal processes for onboarding, offboarding, and purchasing

Manage inventory, including tracking equipment and updating asset records

Deliver high-level support across Extell offices, properties, and teams

Track and manage tickets through Extell's service management platform

Support and troubleshoot video conferencing calls, room systems, and meeting setups

Ensure the desktop environment is stable and secure

Document procedures and update internal guides

Support IT projects including migrations and upgrades

Mentor junior technicians and support staff

Enforce Extell's IT security standards

Manage user access and permissions

Coordinate vendor-supported repairs and warranty claims

Support after-hours or on-call needs

Advise on process improvements and technology enhancements

Summary of Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 5 years of experience in desktop support or a similar technical role

Strong proficiency in troubleshooting advanced hardware and software issues

Extensive experience supporting Windows environments

Familiarity with desktop and laptop repair and maintenance

Advanced knowledge of Microsoft Office Suite and core business applications

Experience with Active Directory, user management, and permission administration

Hands-on experience with remote support tools and enterprise ticketing systems

Solid understanding of network protocols and desktop network troubleshooting

Experience deploying and configuring new hardware and software

Knowledge of IT security standards and cybersecurity fundamentals

Proficiency with system backups, imaging, and data recovery

Strong documentation skills for technical processes and troubleshooting guides

Ability to handle multiple tasks and prioritize high-volume support tickets

Excellent verbal and written communication skills

Experience mentoring junior staff and providing technical guidance

Experience coordinating vendor services, repairs, and warranty support

Familiarity with IT asset management and inventory tracking

Ability to work collaboratively with Extell's Network, Infrastructure, and Security teams

This is a one-site role and requires you to be onsite every day

Availability to participate in an on-call rotation as needed

Certifications such as CompTIA A+, MCP, or similar preferred

Compensation & Benefits:

Extell Financial Services offers opportunities for professional growth and advancement; and competitive pay and benefits to include:

Annualized Base Salary of $75,000 - $95,000

Medical, Dental, and Vision Insurance

Company-Paid Life and AD&D Insurance

Company-Paid Short- and Long-Term Disability

401(k) Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

*Equal Opportunity Employer