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Japanese TSR

Company:
J-K Network Services
Location:
Makati, National Capital Region, Philippines
Posted:
December 05, 2016
Description:

Type of Industry: American Multimedia Company

Location: Taguig

Salary: P70, 000-80,000 (Negotiable)

Schedule: Shifting

Duties:

• Provide technical support to customers and partners via a variety of channels. Clearly understand the mission critical and demanding requirements of Video production.

• Provide expertise, train other employees/customers/resellers, and develop training material as directed continued learning, understanding, and documentation of common workflows and utilization of products (and interaction with multiple third party products) as needed to develop and maintain appropriate support skills.

• Work closely with customers, product managers, Technical Marketing, and Engineering to identify, understand, and document developing issues, reproducible bugs and key feature requests.

• Maintain logs of all communications relating to technical support issues and monitor reseller service performance and assist as necessary to ensure end user satisfaction and problem resolution.

Requirements:

-Native or Non-Native Japanese

-Can speak, read and write Japanese (JLPT N1,N2 or N3)

-JLPT N1, N2 passer

-Should have background in customer service.

-Support a variety of customer service related functions in call center environment

You can send your resume to a7pymb@job2r.com or you can contact us at 09369734028.