Type of Industry: American Multimedia Company
Salary: P70, 000-80,000 (Negotiable)
• Provide technical support to customers and partners via a variety of channels. Clearly understand the mission critical and demanding requirements of Video production.
• Provide expertise, train other employees/customers/resellers, and develop training material as directed continued learning, understanding, and documentation of common workflows and utilization of products (and interaction with multiple third party products) as needed to develop and maintain appropriate support skills.
• Work closely with customers, product managers, Technical Marketing, and Engineering to identify, understand, and document developing issues, reproducible bugs and key feature requests.
• Maintain logs of all communications relating to technical support issues and monitor reseller service performance and assist as necessary to ensure end user satisfaction and problem resolution.
-Native or Non-Native Japanese
-Can speak, read and write Japanese (JLPT N1,N2 or N3)
-JLPT N1, N2 passer
-Should have background in customer service.
-Support a variety of customer service related functions in call center environment
You can send your resume to email@example.com or you can contact us at 09369734028.
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