Customer Support Representative ( Start)

Job Description:

No matter your background, what matters most is your ambition. We’ll provide the training, tools, and mentorship. You bring the drive, the mindset, and the willingness to succeed. Together, we’ll build your future.

For over a decade, we’ve partnered with international clients, delivering results while building the next generation of leaders in our industry.

To be the leading provider of a wide range of advertising and activating branding of clients in term of their services and products in a convenient, relaxed, friendly environment that ensures the highest level of quality and the best value for money.

Culture

Our organisation is committed to fostering an environment where every individual has access to the resources, mentorship, and training needed to maximise their potential. We maintain a strong support system to develop talent, cultivate leadership skills, and encourage continuous personal and professional growth.

We place high value on interpersonal excellence, ambition, and a willingness to embrace new challenges. By promoting a culture of learning, collaboration, and achievement, we ensure that our people have every opportunity to succeed.

Respect and fairness.

Trust and integrity.

Growth mindset.

Teamwork.

People engagement and opportunities for advancement.

Communication and transparency.

Diversity.

Results.

We are Malaysian leading outsourcing channel advertising and brand solutions organisation!

Everywhere we work, we achieve remarkable impacts. Pacific Group Business Owners have pioneered a cost effective and efficient method of marketing goods and services directly to people in their homes and workplaces.

Our formula works, whether the product is a financial service, a cable TV service, a broadband system, a leisure voucher or a restaurant food to name a few of our products and services.

At the heart of Pacific Group’s success story is the pulling power of the face-to-face “human commercial”, which combines the information of a scripted advertisement with the reassurance of a word of mouth recommendation.

Each division in the Pacific Group is dedicated to a particular market opportunity. The remarkable growth in our division demonstrates that our way of marketing works.

Responsibilities;

Customer Interaction: Serving as the primary point of contact for customers, providing assistance and information.

Knowledge Base: Maintaining and updating knowledge bases to quickly answer customer questions.

Communication: Communicating effectively with customers

Relationship Building: Building strong relationships with customers

Provide accurate product/service information

Resolve issues professionally and efficiently

Learn and understand company operations across departments

Support senior managers in day-to-day tasks and strategic planning

Requirements

Malaysian citizen or Permanent Resident

Excellent communication and interpersonal skills

Positive attitude with strong self-motivation

Willingness to learn and adapt in a fast-paced environment

Ability to work both independently and as part of a team

Ambition to grow into leadership or management roles

Fresh graduates are encouraged to apply

Immediate availability is an advantage

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

Opportunities for promotion

Professional development

For immediate response kindly contact/whatsapp Ms. Judy at 012-6313944 or 0321816439 / Email your resume to