Communications & Community Manager (Fashion & Lifestyle)

Job Title - Communications & Community Manager (Fashion & Lifestyle)

Location - Jaipur, Rajasthan

Job Type - Full Time, Work from Office

Job Summary

We are looking for a warm, organized, and creative Communications & Community Manager to be the voice of our brand. This role involves handling customer care across platforms, managing influencer collaborations, and executing gifting and barter programs.

Key Responsibilities

1. Customer Care & Community Support

• Respond promptly and professionally to customer queries via Instagram, WhatsApp, email, and website chat.

• Maintain a positive brand tone and ensure every customer feels supported.

• Track common customer feedback and share insights with the design and production teams.

2. Influencer Outreach & Relationship Building

• Identify relevant influencers, stylists, and creators aligned with the brand’s aesthetic.

• Reach out for collaborations, gifting, barter partnerships, and paid promotions.

• Maintain an influencer database with engagement metrics, collaboration history, and posting commitments.

• Build long-term relationships with influencers who genuinely connect with the brand.

3. Gifting & Barter Management

• Coordinate selection of garments for gifting, ensuring sizing and preferences are correct.

• Manage dispatches of PR packages and gifted orders with the logistics team.

• Track all gifted items, expected deliverables, posting schedules, and performance metrics.

• Ensure influencers post agreed-upon content and maintain follow-ups politely.

4. Content Coordination

• Work with the social media team to share influencer content for reposting.

• Identify UGC (user-generated content) opportunities to support brand storytelling.

• Communicate upcoming campaigns, themes, and collection launches to creators.

5. Reporting & Organization

• Maintain weekly trackers for customer queries, complaints, and their resolution time.

• Prepare influencer collaboration reports including reach, engagement, and conversions.

Skills & Qualifications

• Excellent communication skills (written & verbal).

• Strong understanding of Instagram, creator economy, and current fashion trends.

• Highly organized with strong follow-up skills.

• Empathetic, patient, and able to maintain brand tone at all times.

Personality Traits We’re Looking For

• A warm, friendly communicator who genuinely enjoys interacting with people.

• Someone who understands the emotional side of fashion and customer experience.

• Detail-oriented and proactive able to manage multiple collaborations smoothly.