| Resume alert | Resumes 51 - 60 of 682 |
It Support Desktop
Springfield, VA
... • Utilized ServiceNow and Jira Service Management for efficient ticketing system management. • Conducted training sessions for end-users on IT best practices and new technologies. • Rapidly adapted to emerging technologies and evolving work ... - Feb 16
... • Utilized ServiceNow and Jira Service Management for efficient ticketing system management. • Conducted training sessions for end-users on IT best practices and new technologies. • Rapidly adapted to emerging technologies and evolving work ... - Feb 16
Devops Engineer Ci Cd
Harrisonburg, VA
... • Used Jira for ticketing and Confluence to document SOPs and Procedures. • Created Ansible playbooks for installation, patching configuration of servers, user management, with different levels of access, file management, deployment and full ... - Feb 11
... • Used Jira for ticketing and Confluence to document SOPs and Procedures. • Created Ansible playbooks for installation, patching configuration of servers, user management, with different levels of access, file management, deployment and full ... - Feb 11
United States Mechanical Engineering
Manassas, VA, 20112
... •Documented events in detail with a custom internal ticketing system. •Troubleshoot servers and identify issues with hardware •Replaced faulty components to ensure healthy hardware. •Replaced PDU (Power distribution units) in racks to restore power. ... - Feb 11
... •Documented events in detail with a custom internal ticketing system. •Troubleshoot servers and identify issues with hardware •Replaced faulty components to ensure healthy hardware. •Replaced PDU (Power distribution units) in racks to restore power. ... - Feb 11
It Recruiter Helpdesk Specialist
Newport News, VA
... Handled customer requests (i.e., password resets), and recorded all information accurately in the CRM ticketing tool. Supported and managed desktop operating systems with advanced understanding of core network components Troubleshooted using Remote ... - Feb 07
... Handled customer requests (i.e., password resets), and recorded all information accurately in the CRM ticketing tool. Supported and managed desktop operating systems with advanced understanding of core network components Troubleshooted using Remote ... - Feb 07
Incident Response Cybersecurity Analyst
Fairfax, VA
... TECHNICAL SKILLS & TOOLS SIEM: Splunk ES, IBM QRadar EDR: CrowdStrike Falcon, Sentinel One, FireEye HX Vulnerability: Nessus, Nmap Penetration Testing: Kali, Linux Command Line Tools, Virtual Box Packet Capture: Wireshark Ticketing System: IBM ... - Feb 05
... TECHNICAL SKILLS & TOOLS SIEM: Splunk ES, IBM QRadar EDR: CrowdStrike Falcon, Sentinel One, FireEye HX Vulnerability: Nessus, Nmap Penetration Testing: Kali, Linux Command Line Tools, Virtual Box Packet Capture: Wireshark Ticketing System: IBM ... - Feb 05
Service Desk Business Processes
Centreville, VA
... Duties included, but are not limited to: • Was solely responsible for development and implementation of workflows & tiered escalation structure for the GWI Ticketing System, in addition to ongoing process improvement of the service desk structure. ... - Feb 04
... Duties included, but are not limited to: • Was solely responsible for development and implementation of workflows & tiered escalation structure for the GWI Ticketing System, in addition to ongoing process improvement of the service desk structure. ... - Feb 04
Secret Clearance It Manager
Burke, VA
... of SENTEL Corporation data Supervised a small staff between locations to support all SENTEL projects and users Used TrackIT ticketing system to track metrics for the IT staff Dimensions International HQ · Alexandria, VA 2002 - 2007 Helpdesk Manager/ ... - Feb 01
... of SENTEL Corporation data Supervised a small staff between locations to support all SENTEL projects and users Used TrackIT ticketing system to track metrics for the IT staff Dimensions International HQ · Alexandria, VA 2002 - 2007 Helpdesk Manager/ ... - Feb 01
Customer Service Desktop Support
Woodbridge, VA
... This was considered a Tier II/III position as I received calls, emails and voicemails for users issues and logged via Service Desk ticketing system. I also did procurement of Laptops, Desktops, Monitors and other IT equipment. I used some Cisco ... - Jan 30
... This was considered a Tier II/III position as I received calls, emails and voicemails for users issues and logged via Service Desk ticketing system. I also did procurement of Laptops, Desktops, Monitors and other IT equipment. I used some Cisco ... - Jan 30
Repair Technician Data Center
Fair Oaks, VA, 22033
... • Accepted tasks and documented status using ticketing system, time reports and email. • Assisted with performing infrastructure readiness tests. Warehouse Worker Amazon - Sterling, VA July 2020 to May 2023 • Loaded, unloaded, and moved material to ... - Jan 29
... • Accepted tasks and documented status using ticketing system, time reports and email. • Assisted with performing infrastructure readiness tests. Warehouse Worker Amazon - Sterling, VA July 2020 to May 2023 • Loaded, unloaded, and moved material to ... - Jan 29
Active Directory Access Control
Fairfax, VA, 22031
... Experienced in ticketing systems like Service Now, SMTP, SIEM, NTP integration. Experienced in performing Privileged Account Management with fair understanding of the underlying business processes. On boarded windows and Linux accounts. Worked on ... - Jan 27
... Experienced in ticketing systems like Service Now, SMTP, SIEM, NTP integration. Experienced in performing Privileged Account Management with fair understanding of the underlying business processes. On boarded windows and Linux accounts. Worked on ... - Jan 27