ELSA ABOYE

SPRINGFIELD VA *****

CONTACT.408-***-**** linkedin

EMAIL:ad3orw@r.postjobfree.com

Professional Summary

Experienced IT Support Engineer with a proven track record in providing desktop support, managing network infrastructure, and ensuring the reliability and security of IT systems. Adept at troubleshooting hardware and software issues, configuring user accounts, and maintaining Windows Server environments. Proficient in MS Windows 10/11, Microsoft 365, SharePoint online, MS-Teams, ServiceNow, Jira Service Management and various IT tools and platforms. Seeking to contribute technical expertise to a dynamic IT team. Skills

• MS Windows 10/11 Proficiency

• Microsoft O365, SharePoint online, MS-Teams, Azure AD Experience • Hardware and Software Troubleshooting

• Remote Monitoring and Management

• Network Administration (Meraki)

• Windows Active Directory, DNS, DHCP Administration

• Windows Server Administration

• Virtualization Technologies

• Configuration and Managing user

• ServiceNow and Jira Service Management

Experience

IT Support Engineer Yeleta Technology LLC Present - 2021

• Provided efficient desktop support to end-users, successfully troubleshooting, and resolving hardware and software issues.

• Set up and configured new user accounts and hardware, ensuring a seamless onboarding process for employees.

• Monitored, managed, and maintained network and PC hardware, promptly addressing issues to minimize downtime.

• Collaborated with IT team members to ensure the reliability and security of the IT infrastructure.

• Assisted in the administration of Active Directory, managing user accounts and access control.

• Managed DNS and DHCP configurations to ensure efficient network operations. • Supported and maintained Windows Server environments, ensuring optimal performance and security.

• Assisted in virtualization tasks, including configuring and managing virtual machines.

• Implemented and managed Veeam backups, ensuring the protection of critical data. • Utilized ServiceNow and Jira Service Management for efficient ticketing system management.

• Conducted training sessions for end-users on IT best practices and new technologies. • Rapidly adapted to emerging technologies and evolving work environments • Devoted to delivering exceptional customer service, addressing end-user concerns. • Demonstrated efficient time management skills, consistently prioritizing tasks to meet SLA deadlines. Certificates

• Google IT Support Professional Certificate

Education

Degree

Computer sciences from Ethiopia

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