United States Mechanical Engineering

DANIEL KUSI

Skill Set

Skill Years

Skill Level (1-10)

Hardware Support

2

5

Troubleshooting

2

4

Maintenance

2

2

4610Potomac Highland Circle. Triangle – 22172, ad3jij@r.postjobfree.com +571*******

EDUCATION AND CERTIFICATIONS:

•Northern Virginia Community College Loudoun Campus IT Sterling, VA

April 2020 – Jan 2022

United States Associate of Applied Science General studies in IT and science, Associate Degree

•Kumasi Technical University of Engineering and Technology, Kumasi, Ghana

Sept 2016 – June 2019

HND- Mechanical Engineering with IT, Diploma degree

WORK EXPERIENCE

MTN. Ghana, Kumasi April 2019 – Feb 2022.

•Deploying rack, Installation, configuration, maintenance, deployments, backup, recovery, and performance issues with the database, cleanup of entries.

•Perform troubleshooting and repairing hosts within Service Level Agreement.

•Updated tickets in database to verify completion of open complaint tickets.

•Documented events in detail with a custom internal ticketing system.

•Troubleshoot servers and identify issues with hardware

•Replaced faulty components to ensure healthy hardware.

•Replaced PDU (Power distribution units) in racks to restore power.

•Cleaned and replaced optics to restore connectivity to Bricks.

•Maintained hardware reports used for repairs and user database.

•Hardware troubleshooting

•Repairing Host with booting, PSU, console, memory, and hardware issue

•Repairing and swapping server components

•Swapping drives, rams, raid card, CMOS batteries, CPU, fans, GPU etc.

•Building a full rack (i.e) with servers, Switches, DAXC cables, Ethernet cables and power cables

Allied Security, Ashburn, VA Feb 2022 – present 2023 Security Operation Center

•Ensure the security, safety and well-being of all personnel, visitors and the premises Provide excellent customer service.

•Adhere to all company service and operating standards Remain in compliance with local, state and federal regulations. Immediately respond to emergencies to provide necessary assistance to employees and customers

•Protect the company's assets relative to theft, assault and other safety issues Follow procedures for various initiatives, including RR investigations.

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