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Project Management It Program

Fall City, WA
... Created an Escalation Protocol that resulted in impediments (blockers) being cleared faster and with less effort. Developed a Flexible Teaming approach that allowed for greater cohesion between on-shore and off-shore resources. Director of ... - May 02

Agile Coach Release Train

McLean, VA
... •Coaching and mentoring product owners, program managers and architects to understand the technical dependency and escalation process for the programs. •Proficient in Tools like Jira, Confluence, Pulse, GitHub, Jira Align. Deutsche Bank Apr 2011 – ... - May 02

Salesforce Com Business Operations

Atlanta, GA
... Configured Salesforce settings, including object relationships, custom fields, page layouts, record types, and various automation rules (validation, assignment, escalation), to enhance system efficiency and user experience. Developed Apex classes ... - May 02

Customer Service Business Analyst

Henderson, NV
... Designed workflows for lead routing, escalation, and email alerts. Collaborated with prospects/clients to identify technical requirements. Collaborated with sales and business teams for requirements analysis. Maintained and prioritized software bugs ... - May 02

Supply Chain Team Lead

Southfield, MI
... Setup alerting using Prometheus and integrate Nagios and Prometheus with PagerDuty to notify the respective teams based on the escalation policy. Good Hands on experience in kafka customer services and support Hands on experience in AEM technology ... - May 02

Accounts Receivable Customer Service

St. Louis, MO, 63103
... Recommend accounts for escalation based on policy thresholds. Work with branch on recommendations. Manage customer service issues related to disputed items with branch teams and send required documentation. Review credit hold screen, make the ... - May 02

United States Java Developer

Salt Lake City, UT
... developers as well as neurodiverse members, promoting their professional growth and skill enhancement Acted as a point of escalation for critical issues, resolving conflicts and mitigating risks to minimize project delays System Designer / Principal ... - May 02

Technical Support Professional

Covington, KY
... Created Training Program Created 53 SOPs/KBs Created 8 new escalation processes Trained agents in call processes – Dropped hold times from 23-minute avg. to 13-minute avg. with a goal of 15 minutes. Drove the average number of Field Tech deployments ... - May 02

Information Technology Customer Service

Woodbridge, VA, 22191
... Desk Analyst August 2020 – February 2021 Insight Global (GDIT), Falls Church, VA Perform troubleshooting, resolution or escalation of email requests applications Responsible for ensuring critical support issues are escalated as appropriate with ... - May 02

Information Technology Project Management

Downtown, OK, 74103
... Samuels ad5fhq@r.postjobfree.com TELECOM AND INFORMATION TECHNOLOGY LEADER Telecom/Information Technology Leader with 20+ years of progressive and comprehensive experience, including: Service Assurance Management, Escalation/De-escalation Management ... - May 02
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