Beltsville, MD
... Helpdesk Analyst, Quality Software Services Inc. 11/2015 - 1/2016 Served as second-level support for an EIDM project, answering phone or email support requests. Performed troubleshooting and analysis according to established procedures/scripts ...
- Apr 30
Chicago, IL, 60684
... ●Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions ...
- Apr 30
Chancellor, AL, 36340
... Helpdesk Analyst Responsible for trouble shooting and solving issues reported by end user. If unable to resolve at level 1, would escalate to appropriate level for technicians, or outside vendors if necessary. Also responsible for training end users ...
- Apr 30
San Jose, CA
... Troubleshot hardware and software issues, responding to calls in a Helpdesk Call Center for Kaiser. Supported Lotus Notes and performed password resets in Active Directory accounts and email system, created new accounts in Active Directory. Remote ...
- Apr 29
Jacksonville, FL
... Experienced employee trainer, quality control specialist, phone etiquette, auditor, and helpdesk savvy which consistently increased productivity and enhanced customer satisfaction. Experience 2022 - 2024 Dispatcher/Tech Support City Facility ...
- Apr 29
Cedar Rapids, IA, 52405
... Sevcik ** ***** **** ******** ******* Tech Supervisor Role for 15 Years Experience Active Directory Microsoft Office Products Windows 7 / 10 / 11 Mac OS Computer Installation and Build Remote Computer Access Experience Helpdesk / On Call / Metrics ...
- Apr 29
Tampa, FL
... Managed product ownership of Enhanced Transport Service, a proactive solution for AT&T Business transport customers ensuring efficient helpdesk problem resolution. Effectively executed customer renewals and onboarded new clients, supporting $40M ...
- Apr 29
Alexandria, VA, 22304
... manage escalated requests and perform root cause analysis to identify areas of improvement ● Implemented Applications Team HelpDesk ticketing process for accountability, workload balancing, management reporting, and expedited customer service ● ...
- Apr 29
Kansas City, MO
... Technology Field Technician, Robert Half Technology Computer Technician Level 2, Advance Technology Services Technology Field Technician, Midwest Office Technologies Client Infrastructure Rep, Unisys Client infrastructure Rep, APEX, Unisys Helpdesk ...
- Apr 29
Dallas, TX, 75225
... Provide technical support for time keeping software Kronos and ADP database Received certification for Helpdesk 2000 Professional On call 24\7 for Aloha after hours’ support Support for Corporate users at a desktop level Capitol One, Dallas/Ft. ...
- Apr 29