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Washington, DC
... Revamped the call center development process by introducing a new training program, reducing staff onboarding time by 30%. Applied customer experience strategies to offer unique solutions, leading to a drop in customer churn rate by 18% Led account ...
- May 29
Washington, DC
... Expertise in designing workflows/process diagrams using Lucidchart, UML, Balsamiq, Draw.io, and MS Visio. Experience in leveraging enterprise architectural frameworks such as DoDAF, TOGAF, and Zachman to drive strategic initiatives. Extensive ...
- May 29
Leesburg, VA, 20176
... Skilled in identifying opportunities for process optimization and cost-efficiency improvements. Strong expertise in ... BWXT - https://www.bwxt.com/ (Oct 2023 – Feb 2024) Central Planner – Security Clearance Data Engineer oOrchestrated the ...
- May 29
Washington, DC
... To operate and monitor closed-circuit TVs;to walk beats and patrol designated areas; to look for and report suspicious persons. • Access control: Keep unwanted people out of buildings, facilities or restricted areas by identifying visitors, checking ...
- May 29
Takoma Park, MD
... More than 10 years of US Government, District of Columbia Government and private sector experience in program areas including financial analysis, budget analysis, economic analysis, business process integration and competitive analysis. Effective at ...
- May 28
Arlington, VA
... Process all sales transactions and refunds accurately and in a timely fashion. Answer customers questions and address problems and complaints in person and via phone. Promote and process E-commerce orders. Maintain visually appealing and effective ...
- May 28
Washington, DC
... Business Analyst with experience with proven expertise in requirements gathering, process improvement, system development, system Maintaince, and facilitating seamless collaboration between business stakeholders and technology teams on Agile-SCRUM ...
- May 28
Downtown, DC, 20004
... Maintained accurate and detailed logs, including time ticket received, accepted, work completed, and closed out within the established ticketing system (BOA tech portal, ITSM) for customer calls and system alerts. Installed customer equipment based ...
- May 28
Fairfax, VA
... Conducted EEO briefings and training on Agency Policies, EEO laws, process, and procedures for all employees in nationwide locations. Member of Johns Hopkins Institutions Diversity Leadership Council. Thorough application of compliance laws, ...
- May 28
Washington, DC
... and load sheets 01/2017- 01/2018 Premium Distributors Washington, DC Driver Helper Assist delivery drivers with delivery process Manually load and unload product from side load truck Pad, secure, and stack items in position to prevent damage during ...
- May 28