Customer Service Sales

Lisa A. Hercog

Home Address: **********@*****.***

**** ******** *** # *** 773-***-****

Woodridge, IL 60517

Education

Moraine Valley Community College – Palos Hills, Illinois December 2011

1. Obtained Associate of Science Degree

Experience

Florists’ Transworld Delivery – Downers Grove, Illinois

Customer Service Representative February 2012-Present

1. Experienced in order entry and handling customer complaints

2. Entrusted with confidential credit and billing information when processing payments and issuing charge backs

3. Edit International and Service Bureau orders and route them appropriately

4. Update information for Flowers-All-hours Members

5. Have been assigned several projects and exceeded expectations for time and accuracy

6. I am proficient in internet searches and have extensive experience in Microsoft Word, Excel, Access, Power Point, and Outlook, Adobe, and the JD Edwards system

Hyatt Regency McCormick Place – Chicago, Illinois

Internship – Catering and Sales Winter, 2009

1. Helped oversee preparation for Eli Lilly pharmaceutical conference

2. Prepared hotel suites for University of Illinois at Chicago mock interview process

3. Attended department head meeting with directors of Hyatt Regency hospitality division

4. Attended meeting regarding banquet hall staging with head chef of Hyatt Regency McCormick Place

Starbucks Coffee Company – Honolulu, Hawaii

Barista Summer, 2007

1. Performed sales duties with high level of customer service

2. Maintained clean and comfortable working environment

3. Prepared beverages and other food items with an emphasis on cleanliness and efficiency

4. Catered to mainly foreign clientele while overcoming language barriers

Starbucks Coffee Company – Burbank, Illinois

Barista Spring, 2007

1. Trained and gained first experience in the hospitality industry

2. Quickly learned Starbucks menu and efficiently prepared food and beverage items

3. Greeted customers and used problem solving skills to maintain a high level of customer satisfaction

College Students Landscaping, Inc. – Champaign, IL

Receptionist Spring, 2007

1. Expanded upon my interpersonal, communication, and customer service skills

2. Responsible for creating and typing collections letters and other correspondence

3. Accepted messages, mail, and other correspondence and distributed to proper department

4. Became proficient in the use of Microsoft Excel and Microsoft Word computer applications

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