Enterprise Architect / Managing Consultant

Stephen Smith

*** ***** **** **, ****, IL ****** Mobile: 847-***-****

***********@*****.***

Enterprise Architect/ Managing Consultant

OVERVIEW

Senior Consultant with more than 20 years of serving successfully as an developer, systems analyst, business architect, technical project lead, solution architect, business continuity planner/disaster recovery architect project manager and solution/enterprise architect on projects ranging in size for clients in professional services, financial, healthcare, and logistics.

SELECTED ACCOMPLISHMENTS

• Led program redefining the business intelligence strategy for the claims division of a major insurance company. The solution drives claims operations and provides the analysis capabilities to review business patterns and perform predictive modeling to adjust the business and operating model.

• Defined and implemented the architecture for the application monitoring solution suite to provide reporting and alerting for over 150 applications across multiple technologies. The solution is used by the executive teams, directors, project managers and support staff and leverages dashboard and reporting technologies for consolidated monitoring of vendor, application, and environment data into a common portal.

• Lead architect responsible for identifying Key Risk Indicators (KRI's) and Points of Failure (POF) for highly available systems and developing and executing disaster recovery plans to ensure resiliency and recoverability.

• Implemented SharePoint collaboration solution for major program which leveraged ITIL practices in the management of issues, risk and change management to offering full transparency and traceability to efforts across $100 million in annual projects.

• Program manager for the creation of five trading systems used by a fortune 100 company used to execute and capture trades.

• Strong experience mentoring and leading technical teams of 10-30 people

• Practice Manager for a leading Chicago area consulting company responsible for growing niche service to 25 consultants through education programs, user groups and paired consultant/client matching.

• Managed projects and team collaboration with large and small teams to deliver custom engineered web based solutions to Fortune 500 and Fortune 1000 companies.

• Client management experience focused on the engagement relationships and expanded consultants and project work through relationship management.

• Led due diligence assessments for the international M&A practice to prepare and perform assessments of cross functional systems to ensure scalability, recoverability, and enterprise architecture best practices.

• Defined and evangelized an enterprise framework for all web applications which served over 100 truck dealers worldwide.

CORE COMPETENCIES

• Enterprise Architecture

• Business Intelligence

• Business Continuity Planning

• Patterns and Practices

• Object Oriented Design

• Program Management

• Development Methodologies

• Content Management

• IT Strategy

• Practice Management

• Off-Shore Development • Relational Databases

• Testing

• Training

• Service Oriented Architecture (SOA)

• Self Service Applications

• Disaster Recovery Testing

• Thought Leadership

• Budget Management

• Mergers and Acquisitions

• Technology Sales

• Distributed Architecture

TECHNICAL EXPERIENCE

Methodologies: Agile, ITIL, UML, Rational Suite, Method/1, RUP, CMMI, Test Driven Development, BCP

Business Intelligence: Business Objects, Microsoft Analysis Services

Project Management: Compuware, Quickbase, SharePoint, Microsoft Project

Framework/Architecture Principles: .NET, EIF, Customized application framework (.NET), SOA, Software-as-a-Service (SAAS), Microsoft Enterprise Library, OLAP

Operating Systems: Microsoft, LINUX, UNIX

Middleware: IBM Websphere, Microsoft .NET, J2EE, EJB, Web Services

Testing Tools: NUnit, Load Runner

Messaging: MQ Series, JMS, MSMQ, TIBCO

Languages: C#, Visual Basic, PLSQL, Java, PowerBuilder

Databases: Oracle, SQL Server, DB2

Other Tools: Oracle Content Services, SharePoint (MOSS), WCF, ER/Win, ER Studio, Ab-Initio

WORK EXPERIENCE

Forsythe - Business Process and Integration Consultant

(March 2012 - Current)

Senior business process and integration consultant responsible for analyzing the current professional services business processes, and worked closely with each business area to define future business processes which leverage the NetSuite Software-As-A-Service (SAAS) implementation. In addition to business process consulting, responsibilities included designing the integration between NetSuite and existing Oracle ERP solutions used by the VAR side of the business and overall corporate financial operations.

• Evaluated and documented current business processes

• Collected business requirements for the NetSuite implementation

• Managed all integration efforts to ensure the new PSA tool (NetSuite) is properly integrated with existing corporate Oracle ERP solutions

Abbott Laboratories - Business Process Consultant/Managing Consultant

(March 2011 - March 2012)

Senior consultant responsible for working with key leadership to identify the Key Performance Indicators (KPI's) across regulatory compliance by completing a current state assessment of metrics and defining the metrics to be used in 2012.

• Led the current state assessment of business metrics for regulatory compliance and regulatory operations

• Met Divisional VP's across 6 regulatory divisions to understand the Key Performance Indicators (KPI's) and Key Result Areas (KRA's)

• Developed work templates to facilitate the collection of KPI's and their alignment to the business

• Facilitated workshops with each division on the goal in measurement and how to identify Key Performance Indicators, how to collect and analyze metrics, and manage techniques for aligning teams around metrics

Developed an integration playbook to be used by all regulatory divisions during the integration of product and company integrations. The playbook was developed through an extensive assessment of integration activities in previous acquisitions and interviews with key business resources. The deliverable contained business processes and templates to be used throughout the integration lifecycle and will streamline the movement toward an integrated operating model.

• Researched prior integration projects and interviewed key resources to identify repeatable processes.

• Developed an integration toolkit containing templates and other useful work instructions to guide integration teams during each phase of the integration lifecycle.

• Produced an integration playbook to be used by management and integration team members to streamline the movement toward an integrated operating model.

Talent Drive – Enterprise Architect

(2010)

Led the design and architecture of a dashboard solution for sales, availability monitoring and overall operations. The solution provided near real-time reporting of operations across large data sources to provide optimized dashboards.

• Worked closely with executive leadership to understand sales dashboard requirements, and design an overall solution.

• Advised on the strategy for improving the resiliency of the high volume/high availability solution used across the world for talent searches.

• Provided technical leadership and oversight on the project.

Allstate Insurance Company – Enterprise Architect

(February 2005 – November 2009)

Consulted as an Enterprise Architect, defined and implemented the architecture for a $400 million replacement of the existing claims solutions. With direct involvement along with leadership over 15 architects, the result was the successful replacement of property and auto claims systems in a 4-year program.

• Worked closely with senior business and technology leadership to define the future architecture for a comprehensive Business Intelligence solution to meet both analytical and operational reporting needs of executives, claim handling personnel and call center operations.

• Defined and implemented the architecture for the application monitoring solution suite to provide monitoring of over 150 applications across multiple technologies used by the executive teams, directors, project managers and support staff. The solution leveraged dashboard and reporting technologies and consolidated monitoring of vendor, application, and environment data into common portal for monitoring.

• Led initiative with enterprise information architects to design replicated data environments that would match the resiliency and disaster recovery needs of the high availability claims systems. This included developing and executing comprehensive plans to ensure recoverability and operational resiliency.

• Implemented SharePoint collaboration solution for major program which leveraged ITIL practices in the management of issues, risk and change management to offering full transparency and traceability to efforts across $100 million in annual projects.

• Established patterns for integration with claims and enterprise systems, along with providing training and technical support to the development teams on implementing these patterns.

• Led technology and business team to high level program definition, including the claims business intelligence strategy roadmap.

• Established architecture and coding patterns for use by international development teams.

• Prepared and presented proposals on the claim system architecture to senior management.

Navistar –Enterprise & Solution Architect

(December 2001 – February 2005)

Led program to implement CRM solution used by International truck dealership worldwide and with home office operations. The solution provided strategic direction for business intelligence for dealer and customer information to measure dealer performance and profitability.

• Partnered with information architects and data warehouse team to define and implement a solution for the capture of customer and prospect information into a full CRM solution.

• Led the integration project to receive and merge consumer information from D&B with Navistar customer and prospect information.

• Designed and implemented OLAP solution to support complex data analysis or marketing initiatives.

• Worked closely with business teams to document business requirements and define program scope.

• Coordinated 3rd party vendor integration for standardized customer and vehicle information.

• Negotiated vendor contracts for services and products provided externally.

• Managed project milestones and resources.

Allstate Insurance Company – Application Architect/Developer/Technical Project Lead

(March 2000 – September 28, 2001)

Provided consulting services as an application architect, data architect, and project manager on a high profile marketing initiative to redesign and re-architect Allstate.com.

The project involved redesigning the Allstate web sites with a new look/feel and enhanced functionality. This included re-designing the Agent Locator system to support high traffic volumes. As the application architect, I was responsible for architecting and implementing a custom solution for measuring website traffic, a content management system, and a customer facing solution for Allstate Agents.

• Modeling and implementing the data architecture for the Agent.Allstate.Com solution.

• Designing the architecture for a web measurement application to measure web traffic and the effectiveness of personalized advertising.

• Designing and implementing the architecture to integrate a web based agent locator system with a 3rd party GEO Coding and mapping solution.

• Performing project management responsibilities including staffing, estimating, and project planning.

• Implementing a web content management system to allow marketing staff to publish changes to Allstate internet content as part of a document approval workflow.

• Designing and implementing a web staging solution, integrated with VSS, to publish web applications and website content to all test environments and production servers.

Volkswagen Credit – Application Architect, Sr. Developer

(March 1999- March 2000)

As an application architect and lead developer, I provided consulting services for the re-engineering of web applications to utilize a distributed, web-enabled architecture for providing online quoting for VW and Audi Dealers along with Customer Service Staff.

Allstate Insurance Company – Application Architect/Technical Project Lead

(March 1996 - March 1999)

Led an initiative to create five trading applications for Allstate Investments, holding the role of Application Architect and technical project lead. All applications were implemented on time and are currently used by all investment areas to manage the entire Allstate investment portfolio.

Software Architects –Consultant

(October 1993 - March 1996)

Managing Consultant providing on-site consulting services for a variety of Fortune 1000 companies in the Chicago area using Mainframe and Client/Server technologies. Practice Manager responsible for growing niche service to 25 consultants through education programs, user groups and paired consultant/client matching.

Allstate Insurance Company – Programmer/Analyst

(May 1990 –October 1993)

Programmer/analysts on a long term project to design and implement a new life insurance system. Responsibilities included direct environment with users and technology teams to develop a mainframe solution to be used by the entire life company.

EDUCATION

Bachelor of Science (1990)

Illinois State University, Normal, Illinois

Major: Applied Computer Science

Minor: Business Administration

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