Business Analyst, Principal Consultant

James A. Surgent

**** ********* **** *****, *******, GA 30041

home: 770-***-****

cell: 678-***-****

email: *****.*******@*****.***

SUMMARY OF PROFESSIONAL EXPERIENCE

• Experienced administrator of CA ITCM and ITAM products in large enterprise implementations

• Extensive background in deployment and architecting CA solutions

• Skilled in SQL use and query generation, including SQL 2000, 2005, and 2008

• Experienced with VMware Servers, both managing server farms and creating new images.

• Lead presales Consultant for CA’s MDM offering in 2009-2010

• Superb written, oral communication, organizational and strategic planning skills

• Excellent in troubleshooting software issues to resolution

• Equally comfortable working with a team or independently to accomplish goals

PROFESSIONAL CERTIFICATIONS

• ITIL V3 Foundation Certified - 2010

• Certified Unicenter Architect - 2004

• Certified Unicenter Engineer - 1998

• Microsoft MSCE - 1997

• Eagle Scout - 1975

PROFESSIONAL EXPERIENCE

PRINCIPAL CONSULTANT

CA Technologies, 1999-2012

• Presales technical consultant responsible for assisting the South East area sales staff with RFP responses, product demos, Proof of Concept trials at client sites, onsite troubleshooting assistance and health checks and product implementation remediation efforts. (2010 - 2012)

• Presales technical consultant with the National sales staff responsible for creating product demos, assisting regional sales staff where needed with Proof of Concept trials at client sites, and onsite troubleshooting assistance. Spearheaded CA’s MDM offering from beta through GA until product was sunsetted and sold to RIM. (2007 - 2010)

• Solution architect for Unicenter product suite including NSM and all options. (now ITCM\Client Automation) Assisted partners with lab development, courseware creation for partner training, and helped develop methodology for collecting CA product license information for partner. (2004 - 2007)

• Services consultant for South East region, responsible for implementation projects varying in scope from 1,000 to 150,000 target systems and duration from four weeks to one year. (1999 – 2004)

CONSULTANT

Northbrook Technical Services, 1998-1999

• Services consultant for South East region, responsible for implementation projects of CA Unicenter TNG.

• Obtained CUE certification while on staff.

DESKTOP ENGINEER

Integrated Concepts, Inc., 1995 - 1997

• Provided technical support to clients in and around Dallas, Texas area, both on site and via phone.

• Built and installed desktop PC’s and servers for clients on an as needed basis.

• Obtained MSCE certification while on staff.

HELP DESK TECHNICIAN

Stream, 1994 - 1995

• Telephone tech support rep for MS Excel for the UK market.

• Telephone tech support rep for AST Computers, and all factory installed software.

• Began MSCE certification here, with Windows 95 training.

EDUCATION

• Continuous product training at CA Technolgies, including Client and Server Automation, IT Asset Management, Mobile Device Management, Network and Systems Management, Desktop Migration Manager, EcoDesktop, EcoMeter, and Data Center Automation Manager

• ITIL V3 training with ITpreneurs

• Duquesne University, Pittsburgh, PA, unfinished major in Liberal Arts

• Norwin High School, Irwin, PA, diploma

Contact this candidate