Manager Management

CLAUDIA T. CALL

**** ******* *** ******, ********** 93611 559-***-**** home 559-***-**** cell

***********@*****.*** email address

OBJECTIVE

To secure a professional position within an organization, where, I will be directly involved with manager, budgeting, staffing, recruitment, training, and/or job development skills I have learned and have experience in.

PROFESSIONAL EXPERIENCE

WEST HILLS COMMUNITY COLLEGE- COALINGA, CALIFORNIA

05/09 TO PRESENT BUSINESS ACCOUNT SPECIALIST/EMPLOYMENT READINESS SPECIALIST/ ADULT AND YOUTH/ WORKFORCE-CONNECTION

• Senior Employment Readiness Specialist performs a variety of assignments linking WIA job seekers to the resources that will help them to become employment ready, self-sufficient and able to effectively compete in the labor market. Case Management for assigned clients as they work through the job readiness process.

• Business Account Specialist performs a variety of assignments linking businesses to the resources that will help them to effectively recruit, retain and retrain staff, and reengineer their organization.

• As the first point of contact for our primary business customer, the Business Account Specialist will advise businesses on universal resources through the Business Service Center, WIA employer programs, and its partners, and solicit feedback to enhance quality services for the benefit of the business community.

• Responsible for securing and placing WIA registered customers into employment opportunities. Incumbents must be fully knowledgeable on all WIA and business related programs that enable them to successfully assess, develop, disseminate, coordinate and facilitate employer programs and activities.

• SUMMER YOUTH CASE MANAGER FOR WEST FRESNO COUNTY 2009

CENTRAL CALIFORNIA BLOOD CENTER – Fresno, California

04/08 to 01/09 Volunteer Services Coordinator/Marketing and Recruitment Department

Plan and coordinate volunteer’s activities, including recruiting, interviewing, statistical reports, and the placements in the varies jobs or Special Event Drives

Organize the new volunteer’s orientations, tours and support special project.

Consult with the Director of Marketing on problems and issues of individual volunteers and various projects or Special Events scheduled.

Plan and facilitate volunteer opportunities for local high schools and college students, primarily Marketing students.

Responsible for working with the Graphic Artist Coordinator to organize various decorating events such as the Bulletin Boards, Christmas or Special Events.

Presenter for various Community Event Fairs or Opportunity Fairs.

Oversee the Coupons offered to donors, working with vendors and management, organize volunteers to prepare the coupons

COMMUNITY REGIONAL/UNIVERSITY MEDICAL CENTER (formerly Valley Medical Center) – Fresno, California

05/1999 to 08/2007 Volunteer Services Manager

Plan and coordinate volunteer’s activities, including recruiting, interviewing, and the placements in all departments and outside organizations.. Prepare and maintain department budget

Organize the new volunteer’s orientations, tours and support and point of service

Consult with the corporate Vice President on problems and issues of individual volunteers and various programs

Ascertain that volunteers are cognizant of JCAHO and are compliant to hospital policies and procedures

Act as a liaison between volunteer services, the auxiliary and staff

Plan and facilitate career development for the ‘Community Job Institute’

Responsible for interacting with area high schools and colleges in regards to internships, research and development programs

Worked with county welfare job specialist to develop “Welfare to Work” experience opportunities

Oversee all Gift Shop functions and budget

02/1994 to 05/1999 Staffing Coordinator/Bed Control

In addition to job duties detailed below, responsible for bed placements, room transfers, morgue log, managing phone center and directing calls appropriately

Scheduled appropriate personnel for all nursing areas for the oncoming shift, including finding replacements due to sick calls or vacations

Prepared productivity reports

Trained new staff

EDUCATION

ALAMEDA UNIVERSITY – B.A. Business Administration & Management

FRESNO CITY COLLEGE – Attended Business Administration courses , Health Information Management courses, and paralegal courses

Numerous classes at Seminars and various training in Management and HR training

QUALIFICATIONS

Certified Administrator of Volunteer Services (CAVS)

Experienced public speaker, often participating as a panel speaker during seminars

Executed monthly orientations in an efficient and professional manner

Successful event planning and project management abilities

Proficient on several different software programs, specifically those found in hospitals

Continually attend seminars and courses in order to stay current and knowledgeable in the fields of management, budget, hospital regulations, and volunteer work

PROFESSIONAL AFFILIATIONS

Community Medical Center’s “Voice” Editorial Board while working at CMC

San Joaquin Tech College Advisory Board

Fresno County EOC – Foster Grandparent Program Advisory Board

Community Medical Foundation Employees’ Campaign Committee while working at CMC

Community Job Institute Board until program ended

Fresno Young Inspirations Committee Past Member

Combined Health Services Committee Past Member

Zoo Docent previously

NCADVS Past Member

ASDVS Past Member

California Workforce Association

AWARDS

‘Heart of the City Proclamation’ Recognition for changing quality of life in the city – 2004

The Fresno County Compact ‘Outstanding Business-Partnership Award’ – 2003

Fresno County Department of Education ‘William F. Noli Outstanding Service Award’ – 2002

REFERENCES

Furnished upon request

Contact this candidate