Customer Service Administrative Assistant

VERLENDER DENISE JACOBS

*** ***** *******, ******, ** 30080

CELL# 772-***-****

Objective

My objective is to obtain a career where I am able to use my previous skills in office protocols including solid computer knowledge, active listening, excellent interpersonal skills and service orientation.

Qualifications and Experience

Continental Special Risk 10/2001 - 11/2003

Administrative Assistant/Mailroom Clerk

Position responsibilities:

• Oversaw all aspects of general office coordination

• Performed general clerical duties that included, but not limited to, copying, faxing, mailing and filing

• Created and modified documents such as invoices, memos, letters, and financial using word processing,

• spreadsheets, database software such as Microsoft Office

• Completed detailed and accurate data entry of policy information, limits, coverage & other

• Started as file room clerk. Working post machine and maintain files

Liberty Medical Supply ¬07/2008 - 06/2012

Customer Service Rep

Position responsibilities:

• Received and responds to incoming calls from doctor offices and customers.

• Demonstrated an understanding of customer needs and emphasizes prompt responses.

• Analyzed problems to determine proper course of action.

• Engaged consumers and doctors office to retain their assets with Liberty Medical.

• Assisted in gathering profile information for customer.

• Received requests for sales literature and responds in a timely manner.

• Performed other related duties as assigned.

Spherion Staffing/Moten Tate Inc 08/2007 - 07/2008

Data Entry / Customer Service Representative

Position responsibilities:

• Verified customer monthly/annual income for acceptance insurance program

• Accurately calculated income and enter information into system for approval

• Obtain correct documents from customer before providing service

• Maintained confidentiality in all aspects of client, staff and agency information

• Assist Front Office with students admission

• Filed and prep students charts

Education

• South University, Savannah, GA B.S. Legal Assisting 11/11 - Present

• Indian River Community College, Fort Pierce, FL A.S. Paralegal Degree 08/96 - 06/00

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