IT Tech/Technical & Documentation Writing/Process Analyst

**** * ***** **. *****, ID ***** •208-***-****•************@*******.***

Christina Morrison

WORK EXPERIENCE

March 2008 – Present Program Technician Elmore Co. FSA Program Technician Mountain Home, ID

Duties:

Oversee FSA’s DCP (Direct and Counter Cyclical Program), CRP (Conservation Reserve Program) and other FSA Programs as needed

Daily maintenance of AS400/Sys36, including but not limited to tape backups, installation of software, creating, modifying and running of queries.

Greet Farmers and Ranchers

Create training documentation based on MS Office 2007 Suite.

Setup, plan and administer weekly training sessions using available technology, such as NETMEETING.

Nov. 2007-June 2009 – IT Tech/Technical Writer CRI Advantage (Contract to Air National Guard) Boise, ID

Duties:

Analyze requirements and evaluate documentation for Information System Security Process used by Air National Guard

June 2006-Nov. 2007 – IT Tech/Technical Writer Unisun Software Boise, ID

Assess requirements for the creation of a help file for Produce Tracking software.

Based on requirements established by employer, analyze and develop standard to be used in document writing.

Create, publish and maintain ‘help.chm’ file using RoboHelp.

Add ‘help.chm’ to ‘Envio’, a produce tracking software application used at the packing stage of produce production.

Nov 2003 – June 2006 – IT Tech/Technical Writer Contract with ProPeople Staffing Boise, ID

Health and Welfare:

Duties:

Gather facts from customers to identify specific needs. Integrate data from a range of sources. (End users, field staff and team leads.)

Team lead for Idaho Health and Welfare in the establishment of standard used for eManual documentation.

Analyze and find a common ground needed for integration of customers requirements into online eManual publication

Analyze processes for efficiency and make recommendations based on analysis of current business practices.

Convert documents from .doc and html to RoboInfo for intranet eManual web publication

Use RoboInfo/RoboHelp to create, publish and maintain online manuals for intranet.

Develop instructional documentation for in house and other software tools

Prepare presentations

Concurrent Contract with Carlson Leisure Group through ProPeople Staffing:

Duties:

Participant in fact finding missions with Team Leads to determine requirements needed for training and process development.

Team collaboration to develop and design standard used in intranet and training documentation of Carlson Leisure Group.

Analyze data processes to identify current business practice.

Assess requirements needed to create, design and develop processes.

Intranet design, develop and maintenance

June 1996-March 2003 – Clerical Specialist/IT Tech Idaho State Department of Agriculture Boise, ID

Duties:

Determine field staff/supervisor documentation requirements

Prepare instructions and provide training to field staff on software applications

Answer Multi-line Phones

Create and generate reports from data received from field staff.

Data Entry/File Documents

Convert information from old databases or text files to current applications

Prepare Correspondence

Assessed and analyzed business practice, then streamlined business processes. (Formulated comprehensive approach to streamline data input and reporting which resulted in a reduction of time savings. When I first arrived the processes took over 3 weeks to input each month’s data. After streamlining the processes, it took 3 days to input and report.)

Using Access 97, created program to track and print Weigh Master licenses for Idaho State Department of Agriculture.

EDUCATION

Jan 1996-Present – Continuing Education Boise State University (BSU) and Various Other Educational Facilities - Boise, ID

1996-2005 – BSU – Undergraduate classes – working toward IS Business Application Degree

9/2002 - Softouch Training Center — Administering IIS 5.0

5/2000 - Brainbench – Microsoft Office Users Specialist Certificate (MOUS Certificate)

1/2000 -New Horizons Training Center, Boise, Idaho Programmers Boot Camp

1/12/1998 - Executrain: MS Front Page 98 Advanced/Intermediate

4/1998 - New Horizons, Boise, Idaho - MS Access 97 Advanced

10/1997 - Silver Creek - MS Access 97 Level I, II and III

1/1996 - BSU - Computer related classes off campus

SOFTWARE SKILLS

1. All Microsoft Suite (Access, Excel, PowerPoint, Visio, Word, Outlook and Sharepoint) <Experience> 1995-Present <Frequency of Use>Daily

2. Adobe Acrobat <Experience> 1996-Present <Frequency of Use> Daily

3. RoboInfo – RoboHelp <Experience> 2003-2007 <Frequency of Use> Daily

4. Crystal Reports <Experience> 1996-2003 <Frequency of Use> Once a month

5. Macromedia Suite: DreamWeaver, Fireworks, Flash <Experience> 1997-Present <Frequency of Use> Monthly

6. HTML Coding/CSS <Experience> 1997-Present <Frequency of Use> Monthly

7. Paint Shop Pro/Corel Paint Shop <Experience> 1996-Present <Frequency of Use> Weekly

8. Word Perfect <Experience> 1980-2003 <Frequency of Use> Weekly

9. Many in-house applications as well, too numerous to mention.

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