Customer Service Agent
Resume:
St. Marys, PA *****
Gentlemen:
Please accept my resume for consideration for the Customer Service position. I became aware of this position while reading the ad on Post Job Free.
In viewing my resume, you will see that I bring diverse experience that has been gained over a period of several years. During my days with , Advanced Leads, Profinity, and West, I gained experience doing out bound and inbound and cold calls while using both an auto dialer and manually dialing calls doing surveys.
I've enjoyed the work I have done from my home office as a Virtual agent. I would love to hear and learn more about the position you are offering. I feel my resume demonstrates my background and my ability to work within this field. Given my experience, I feel I would be a "perfect fit" for this position. Following for your convenience is a copy of my resume.
Thank you for considering me. I would be able to start immediately. Should you wish to contact me to schedule an interview you may reach me through email at ***********@*****.***. I look forward to hearing from you soon.
Sincerely,
Geralyn M. Heary
Geralyn M. Heary
39 Dippold Avenue
St. Marys, PA 15857
Phone: 814-***-****
Email: ***********@*****.***
OBJECTIVE:
To be a part of a productive team in which my talents and abilities can be used for the betterment of the company
SKILLS, AND QUALIFICATIONS:
•Proficient in inbound/outbound telemarketing, and customer service, excellent telephone
voice and manner, suitable home office with computer, high speed DSL internet,
self-starter, team player
•Creative, gets along well with others, dependable,
•Able to multi-task, multi-task, honest
•Type 60 words per minute
•6 years of virtual call center experience
•Telephone w/headset, and fax
•Logitech noise cancelling headset
•ExpertRating Global Certified MS Word 2000
•ExpertRating Global Certified Windows XP Test
•Knowledge of Quicken, Word, Sierra, familiar with Quick Books, home design programs
able to operate fax and photo copying equipment
•Access to MSN, Yahoo, Outlook, and AIM
•Microsoft Windows XP Professional, Version 2002, Service Pack 2, Dell Vostro_200, Intel
Core ™ 2 Duo CPU, E6550@2.336 GHz, 1.98 GHz 2.00 GB of Ram, 19” Monitor, DVD drive, Sound
card, and Logitech Speakers
EXPERIENCE:
Lead Generator
7/2010 – Present
Advanced Leads
California
Placing outbound calls and taking inbound calls collecting information from warm leads while offering rebuttals and upsells
Customer Service
4/2009 – 8/2010
Rapid Portal/Profinity
Boca Raton, FL
Worked for a one call resolution, verified and updated customer information, assisted customers in making adjustments to their accounts, informed them of benefits, and notated accounts
Lead Generator
11/2007 – 7/2008
Morex Marketing Corporation
Pomona, NY
Verified parent’s information, presented offers and offered rebuttals, verified credit card information and processed payments
Customer Service Representative
7/2005–9/2007
West Telemarketing Corporation – Omaha, NE:
Worked to offer a one call resolution, verified & changed customer information, scheduled service dates, tracked down repair parts, sold maintenance agreements, placed orders, offered up-sells, cross-sold items, used company data base to locate items, processed credit card and check payments
Also assisted the American Red Cross by taking calls for Victims of Katrina in helping to locate family members, offered empathy to victims, processed donations and gave phone numbers to local agencies.
ACHIEVEMENTS: Listed in Who’s Who under Businessmen and Professionals
Education:
May 1987
INTERNATIONAL CORRESPONDENCE SCHOOL
Scranton, PA
Awarded Professional Certificate in Interior Design
May 1978
Mount Aloysisus College
Cresson, PA
Awarded Associate in Executive Secretarial Science
June 1976
ELK COUNTY CHRISTIAN HIGH SCHOOL
Saint Mary’s, PA
Awarded Diploma
REFERENCES:
Available upon request
Contact this candidate