HESHAM SALEH SAYED

* ******* ****** ** ***** zaynab

3rd floor apt 20 Cairo - Egypt

zzanlw@r.postjobfree.com

Phone no: 0121730393-0101793635

HESHAM SALEH SAYED

April 2007 – TILL NOW Americana ((TGI Friday’s))

AREA MANAGER

Manages 35 managers & supervisors and 320 employee

Ensure all operation procedures, quality of products, hygiene, cleanliness and maintenance, customer satisfaction, general administration are done according to the company policy and TGI Friday’s standard

Implementing sales plan and analyze result and reducing operation cost

Implementing local store marking plan to each store

Ensure all items and products are available to the guest at any time

Ensure that all managers and supervisor fully aware of TGI Friday’s operation manual

Monitoring and reviewing, labor, planning, scheduling, utilization be able to achieve objectives (C.R, budget, food cost, service

Increasing sales, and ensuring guest satisfaction.

Review P&L on monthly basis to measure the achievements VS objectives in all the stores and take to corrective action

Enforce and support all the stores with training and development plans for all staff and management team

Review repair and maintenance plan with all the store manager to take the action needed

Work with all management team on sales objective in coordination with the operation manager

Review and analyze sales report with all store managers

Implementing marketing and new promotion plan in all the stores

Monitor labor by analyzing labor scheduling, labor productivity and investigate any labor problems to take the legal action

Work with the operation manager to ensure that all managers have the awareness of business goals, sales objectives, safety procedures and all are committed to follow and meet the standard of the chain

Develops managers and supervisor performance

Follow up with restaurant manager the implementation of suggestive selling programs

Evaluate all management team as per the company policy and chain validation

Annually budget

April 2002 – December 2006 Americana ((TGI Friday’s))

RESTAURANT GENERAL MANAGER

Manages 13 managers and supervisors and 65 employee

Managing the operation accordance with established company standards, policies and procedures.

Managing the restaurant including development and growth of people, sales, and profits

Build a good relationship with all the staff, guest, vendor, company department heads

Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action

Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire

Increasing sales, and ensuring guest satisfaction.

Ensuring quality of operation issues are met up to TGI standards and philosophy

Develops managers, supervisor, and staff performance

Annually budget

Handling guest complaint

Implementing local store marking plan to each store

Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness

Responsible for all financial accordance with company policies and procedure

Champions recognition and motivation efforts

May 2000 – March 2002 ((Taco Bell )) Dallas TX

RESTAURANT GENERAL MANAGER

Managed 3 managers and 15 employees

Managing the operation accordance with established company standards, policies and procedures.

Managing the restaurant including development and growth of people, sales, and profits

Build a good relationship with all the staff, guest, vendor, company department heads

Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action

Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire

Increasing sales, and ensuring guest satisfaction.

Ensuring quality of operation issues are met up to TGI standards and philosophy

Develops managers, supervisor, and staff performance

Annually budget

Handling guest complaint

Implementing local store marking plan to each store

Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness

Responsible for all financial accordance with company policies and procedure

Champions recognition and motivation efforts

September 1998 – March 2000 ((I HOP)) Dallas TX

RESTAURANT GENERAL MANAGER

Manages 4 managers and 25 employees

Managing the operation accordance with established company standards, policies and procedures.

Managing the restaurant including development and growth of people, sales, and profits

Build a good relationship with all the staff, guest, vendor, company department heads

Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action

Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire

Increasing sales, and ensuring guest satisfaction.

Ensuring quality of operation issues are met up to TGI standards and philosophy

Develops managers, supervisor, and staff performance

Annual budget profit and loss control including food and beverage

Handling guest complaint

Implementing local store marking plan to each store

Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness

Responsible for all financial accordance with company policies and procedure

Champions recognition and motivation efforts

monthly inventory and monthly inventory

August 1996 – August 1998 ((Chili’s)) Dubai

RESTAURANT GENERAL MANAGER

Managed 6 managers & supervisors and 65 employees

Managing the operation accordance with established company standards, policies and procedures.

Managing the restaurant including development and growth of people, sales, and profits

Build a good relationship with all the staff, guest, vendor, company department heads

Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action

Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire

Increasing sales, and ensuring guest satisfaction.

Ensuring quality of operation issues are met up to TGI standards and philosophy

Develops managers, supervisor, and staff performance

Annually budget

Handling guest complaint

Implementing local store marking plan to each store

Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness

Responsible for all financial accordance with company policies and procedure

Champions recognition and motivation efforts

April 1993 – July 1996 ((Chili’s)) Egypt

RESTAURANT GENERAL MANAGER

Managed 6 manager 2 supervisors and 109 employees.

Managing the operation accordance with established company standards, policies and procedures.

Managing the restaurant including development and growth of people, sales, and profits

Build a good relationship with all the staff, guest, vendor, company department heads

Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action

Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire

Increasing sales, and ensuring guest satisfaction.

Ensuring quality of operation issues are met up to TGI standards and philosophy

Develops managers, supervisor, and staff performance

Annually budget

Handling guest complaint

Implementing local store marking plan to each store

Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness

Responsible for all financial accordance with company policies and procedure

Champions recognition and motivation efforts

April 1990 – March 1993 Americana ((Tikka))

RESTAURANT MANAGER

Managed 2 asst. manager 3 supervisors 2 home delivery supervisors and 98 employees.

Home delivery supervision and to go section

Follow up in food and service quality to make sure that every thing up to the standard.

Operation quality, sanitation, hygiene, cleanliness, over all the restaurant

Monthly inventory.

P & L statement.

March 1988 – February 1990 Italy

Aug 1986 – March 1988 Paris

Sept 1984 – June 1986 Mena house oberoi Cairo

CAPTAIN

March 1981 – Sept 1984 Mena house oberoi Cairo

Waiter

DATE OF BIRTH March 20 1963

EDUCATION

1978 – 1980/81 High School

1981 – 1983/84 American University

1998 - 2000 Dallas University

TRAINING AND COURSE

How to improve your restaurant sales profile Taco Bell

How to price your product

How to train the trainer

Hotels and restaurants management hospitality

Managements skills performance ( DallaS TX 1997)

Human resources

Local store marketing

Modern hospitality industry IHOP 1999

Managing the P&L

Management skill seminar Spain 2004

Restaurant manager essential 2004

Friday's leadership essential 2008

How to get your things done through people

How to speak so people can listen

Leadership skills

How to conduct an effective meeting

Hr planning

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