Manager Sales
Resume:
HESHAM SALEH SAYED
* ******* ****** ** ***** zaynab
3rd floor apt 20 Cairo - Egypt
************@*******.***
Phone no: 0121730393-0101793635
HESHAM SALEH SAYED
April 2007 – TILL NOW Americana ((TGI Friday’s))
AREA MANAGER
Manages 35 managers & supervisors and 320 employee
Ensure all operation procedures, quality of products, hygiene, cleanliness and maintenance, customer satisfaction, general administration are done according to the company policy and TGI Friday’s standard
Implementing sales plan and analyze result and reducing operation cost
Implementing local store marking plan to each store
Ensure all items and products are available to the guest at any time
Ensure that all managers and supervisor fully aware of TGI Friday’s operation manual
Monitoring and reviewing, labor, planning, scheduling, utilization be able to achieve objectives (C.R, budget, food cost, service
Increasing sales, and ensuring guest satisfaction.
Review P&L on monthly basis to measure the achievements VS objectives in all the stores and take to corrective action
Enforce and support all the stores with training and development plans for all staff and management team
Review repair and maintenance plan with all the store manager to take the action needed
Work with all management team on sales objective in coordination with the operation manager
Review and analyze sales report with all store managers
Implementing marketing and new promotion plan in all the stores
Monitor labor by analyzing labor scheduling, labor productivity and investigate any labor problems to take the legal action
Work with the operation manager to ensure that all managers have the awareness of business goals, sales objectives, safety procedures and all are committed to follow and meet the standard of the chain
Develops managers and supervisor performance
Follow up with restaurant manager the implementation of suggestive selling programs
Evaluate all management team as per the company policy and chain validation
Annually budget
April 2002 – December 2006 Americana ((TGI Friday’s))
RESTAURANT GENERAL MANAGER
Manages 13 managers and supervisors and 65 employee
Managing the operation accordance with established company standards, policies and procedures.
Managing the restaurant including development and growth of people, sales, and profits
Build a good relationship with all the staff, guest, vendor, company department heads
Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action
Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire
Increasing sales, and ensuring guest satisfaction.
Ensuring quality of operation issues are met up to TGI standards and philosophy
Develops managers, supervisor, and staff performance
Annually budget
Handling guest complaint
Implementing local store marking plan to each store
Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness
Responsible for all financial accordance with company policies and procedure
Champions recognition and motivation efforts
May 2000 – March 2002 ((Taco Bell )) Dallas TX
RESTAURANT GENERAL MANAGER
Managed 3 managers and 15 employees
Managing the operation accordance with established company standards, policies and procedures.
Managing the restaurant including development and growth of people, sales, and profits
Build a good relationship with all the staff, guest, vendor, company department heads
Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action
Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire
Increasing sales, and ensuring guest satisfaction.
Ensuring quality of operation issues are met up to TGI standards and philosophy
Develops managers, supervisor, and staff performance
Annually budget
Handling guest complaint
Implementing local store marking plan to each store
Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness
Responsible for all financial accordance with company policies and procedure
Champions recognition and motivation efforts
September 1998 – March 2000 ((I HOP)) Dallas TX
RESTAURANT GENERAL MANAGER
Manages 4 managers and 25 employees
Managing the operation accordance with established company standards, policies and procedures.
Managing the restaurant including development and growth of people, sales, and profits
Build a good relationship with all the staff, guest, vendor, company department heads
Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action
Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire
Increasing sales, and ensuring guest satisfaction.
Ensuring quality of operation issues are met up to TGI standards and philosophy
Develops managers, supervisor, and staff performance
Annual budget profit and loss control including food and beverage
Handling guest complaint
Implementing local store marking plan to each store
Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness
Responsible for all financial accordance with company policies and procedure
Champions recognition and motivation efforts
monthly inventory and monthly inventory
August 1996 – August 1998 ((Chili’s)) Dubai
RESTAURANT GENERAL MANAGER
Managed 6 managers & supervisors and 65 employees
Managing the operation accordance with established company standards, policies and procedures.
Managing the restaurant including development and growth of people, sales, and profits
Build a good relationship with all the staff, guest, vendor, company department heads
Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action
Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire
Increasing sales, and ensuring guest satisfaction.
Ensuring quality of operation issues are met up to TGI standards and philosophy
Develops managers, supervisor, and staff performance
Annually budget
Handling guest complaint
Implementing local store marking plan to each store
Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness
Responsible for all financial accordance with company policies and procedure
Champions recognition and motivation efforts
April 1993 – July 1996 ((Chili’s)) Egypt
RESTAURANT GENERAL MANAGER
Managed 6 manager 2 supervisors and 109 employees.
Managing the operation accordance with established company standards, policies and procedures.
Managing the restaurant including development and growth of people, sales, and profits
Build a good relationship with all the staff, guest, vendor, company department heads
Controls profit and loss by following cash control, security, procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action
Recruited, interview, hires team member conduct performance appraisals, take discipline action, motivates the new hire
Increasing sales, and ensuring guest satisfaction.
Ensuring quality of operation issues are met up to TGI standards and philosophy
Develops managers, supervisor, and staff performance
Annually budget
Handling guest complaint
Implementing local store marking plan to each store
Managing restaurant including daily decision, staff support, scheduling and planning. Product quality, cleanliness
Responsible for all financial accordance with company policies and procedure
Champions recognition and motivation efforts
April 1990 – March 1993 Americana ((Tikka))
RESTAURANT MANAGER
Managed 2 asst. manager 3 supervisors 2 home delivery supervisors and 98 employees.
Home delivery supervision and to go section
Follow up in food and service quality to make sure that every thing up to the standard.
Operation quality, sanitation, hygiene, cleanliness, over all the restaurant
Monthly inventory.
P & L statement.
March 1988 – February 1990 Italy
Aug 1986 – March 1988 Paris
Sept 1984 – June 1986 Mena house oberoi Cairo
CAPTAIN
March 1981 – Sept 1984 Mena house oberoi Cairo
Waiter
DATE OF BIRTH March 20 1963
EDUCATION
1978 – 1980/81 High School
1981 – 1983/84 American University
1998 - 2000 Dallas University
TRAINING AND COURSE
How to improve your restaurant sales profile Taco Bell
How to price your product
How to train the trainer
Hotels and restaurants management hospitality
Managements skills performance ( DallaS TX 1997)
Human resources
Local store marketing
Modern hospitality industry IHOP 1999
Managing the P&L
Management skill seminar Spain 2004
Restaurant manager essential 2004
Friday's leadership essential 2008
How to get your things done through people
How to speak so people can listen
Leadership skills
How to conduct an effective meeting
Hr planning
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