Store manager

DAVID WAMPLER

**** *********** ***** ***********, ** 28625 (Home) 704 -871-0594 (Cell) 704-***-**** *******@*********.***

STORE MANAGER & RETAIL OPERATIONS

Highly accomplished and energetic store manager with exceptional interpersonal skills and an appreciation for providing first-rate customer service to clients, business partners, and team members. Successful in overall operations in a fast paced multi-market environment for over 34 years. Obtained an in-depth knowledge of sales, operations, finance and customer service. A motivational leader with strong analytical, organizational and problem solving skills, committed to the highest levels of ethical, professional and personal excellence. Core Competencies:

Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example.

Proven ability to meet and exceed all sales and customer service goals.

Confident in making on-the-spot decisions.

Highly effective in hiring, motivating, and developing long-term employees. Create a positive and productive work environment.

Assure strict adherence to quality service and customer satisfaction policies.

Sound knowledge of sales projections, budget administration, cost-control systems, and standardized procedures designed for stable operations and bottom-line profits.

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PROFESSIONAL EXPERIENCE

CVS Pharmacy, Statesville, NC

Store Manager, (2004 - 2012)

Received the District Manager Award, 2006.

Built and sustained customer-focused store culture to facilitate a pleasant shopping experience.

Planned and delegated assignments based on workload assessment and employee schedules and availability.

Held accountable for cashier area, credit card transactions, and daily bank deposits/verifications.

Assisted in opening 3 new stores in Hickory, Boone and Statesville.

Managed inventory control and vendor relations, controlled all expenses including labor.

Analyze shrinkage, determined cause and developed solutions.

Ensured each store’s overall appeal and shop-ability through a highly knowledgeable staff, superior customer service, well-stocked in-aisle merchandising and theme based displays.

Performed essential administrative and labor management accountability in order to ensure efficient day-to-day store operations.

Interviewed potential associates, trained newly hired employees, and monitored team performance.

Ensured employees followed all safety, loss prevention and OSHA guidelines as outlined by the corporate offices.

Transferred from Morganton and Conover store to assist when needed.

Conducted customer needs assessment to indentify preferences, consistently driving store profitability.

Observed and coached associates in sales floor techniques and customer management skills.

……professional experience continued

DAVID WAMPLER Page 2

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Sears Roebuck & Company, Statesville, NC

Store Manager, (1978 - 2004)

Exercised total management liability for a team of up to 56 in multiple departments, coordinated on daily activities, delegating authority and overseeing dad-to- day business operations.

Developed innovative customer service/satisfaction procedures, building a reputation for our company as a leader in the industry. Worked within store network to get specialty and out of stock items.

Personally handled scheduling, HR, public relations, purchasing, inventory management, store layout, sales and marketing, advertising, budgeting administrative, sales and fiscal reporting, as well as P&L.

Stabilized key positions, reducing turnover, and improving morale, implemented customer satisfaction procedures, redesigned store space and established promotions to increase sales.

Designed and implemented staff training programs and strategies for working with "difficult employees."

Controlled inventory for over one million items; as well as directed ordering, receiving and merchandising.

Created, applied, and maintained security techniques to reduce customer and employee theft.

Transferred to various stores within the company; opening new stores, renovations, expansions, and turning around troubled stores to profitability.

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PROFESSIONAL DEVELOPMENT

United States Air force

Communication Specialist, (1983 - 1988) Honorably Discharged

Top Secret Clearance

Department of Defense Courier

Mountain Empire College, Big Stone Gap, VA

Associate of Applied Science, Major in Business Administration, Graduated 1981

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