Pvt Ltd Information Technology

Vineela Devalla

E-mail: *******.**@*****.***

Mobile: +91-916*******

Summary:

Over 20 months of hands on experience in handling customer queries via Chat & Email.

Professional experience in dealing with customers/users queries even at high chat flow times.

Certified call back agent.

Involved in participation of regular and weekly process status meetings.

Flexible to work in shifts.

Good communication skills.

Good interpersonal skills, committed and hard working nature

Professional Experience:

Worked with Google India Pvt Ltd, Hyderabad as a GIS Specialist for 11 months where I handle customer queries regarding Google Maps.

Previously worked with Sutherland Global Services for 9 months as Technical Support Executive where I handle customer queries regarding Symantec Product.

Educational Qualification:

B.Tech IT (Information Technology) from Chaitanya Institute of Engineering &

Technology, Rajahmundry (2005 – 2009) with 62%.

Intermediate from Sri Chaitanya Junior College, Rajahmundry with 65.4%.

SSC from Aditya Public School, Kakinada with 68.3%.

Vineela Devalla

E-mail: *******.**@*****.***

Mobile: +91-916*******

Personal Details:

Name : Vineela Devalla

Father’s Name : D. Hari Babu

Date of Birth : 06-05-1988

Marital Status : Single

Nationality : Indian

Permanent Address : 79-17-11,

Tilak Road,

Rajahmundry,

East Godavari,

Andhra Pradesh.

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