Customer Service Infection Control
Resume:
Jennifer J. Deas
**** ****** **** ********* ****
North Charleston, SC 29405
Cellular Phone/Message Phone: 843-***-****
Alternative Phone: 843-***-****
Email: ********.****@****.***
Career Objectives: To actively seek gainful and rewarding employment where I can utilize my life skills, professional proficiencies and other know how as an eager, fast learning, multi-tasking, individual with interpersonal communication skills and leadership capabilities with the highest maximum performance.
Work Experiences:
Medical University of South Carolina
169 Ashley Avenue
Charleston, SC 29401
08/2002-09/2004
Job Title: Morgue Attendant, Department of Decedent Affairs
Supervisors: Julius P.L. Fielding, III and Robert Gregowicz
Telephone: 843-***-****
Responsibilities: I was held accountable for documenting incoming and outgoing deceased with various confidential tasks, safeguarding the identity of the decedent. Working with local coroners and aiding Pathology staff as necessary. I often had individual consulting with families about possibility of organ donations with state agencies such as Life Point. I provided support for culturally diverse families from various religious backgrounds about their personal preferences of funeral service organizations in order to make final arrangements for decedent family members. I was also held accountable for the appropriate disposal of bio-hazardous laboratory materials. I also have employed infection control procedures.
Trident Technical College
66 Columbus Street
Charleston SC 29403
01/2004-06/2004
Job Title: Laboratory Assistant, Biology/Microbiology/Anatomy and Physiology Labs
Supervisor: Connie Bryant
Telephone: 843-***-****
Responsibilities: Keeping stock room organized, prepare upcoming lab exercises and experiments for instructors and students, creating and destroying growth media for Microbiology classes, monitoring growth patterns of bacterial organisms, keep accurate inventory of anatomical and biological models and their answer keys for lab sessions. I also provided support to students that have and various needs or questions during open lab sessions. I provided Support to the lab manager with various tasks. I also performed operational and functional usage of the Autoclave sterilization device. I was also held accountable for keeping all student work areas clean and germ- free. I was also held accountable for the appropriate disposal of bio-hazardous laboratory materials. I also have employed infection control procedures.
Around The Clock (ATC) Nursing Agency
718-B Wappoo Rd.
Charleston, SC 29407
09/2000-09/2004
Job Title: Certified Nursing Assistant
Telephone: 843-***-****
Responsibilities: Aided residents that were living Assisting Living, receiving acute care in Hospitals, as well as Long-Term Care facilities with activities of daily living (ADLs), restorative and rehabilitative care treatments, and delivering care to clients that were also homebound or needed private care in Medicaid-Certified facilities. I am also knowledgeable with Medication Pass procedures and chronicling within medical records and staff communication. I have also acquired vitals such as blood-pressure, pulse, temperature, and respiration. I have documented intake and output, height, and weights. Aiding patients with ADLs (activities of daily living) for which they need assistance, such as bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting. Helping patients with equipment for their treatment such as anti-embolism stockings, etc. as well as helping patients to move transfer from bed to chair, or transporting them to other departments for testing or treatment. Infection control practices. Performing observations and various prescribed therapies. Examining and Surveying the patient and surroundings. Supporting nurses with appraising the progress of the patient as well as any needs the patient may possibly have for medical interventions.
Life Changes
Charleston, SC
01/1999-10/2003
Job Title: Receptionist
Supervisor: Shelia C. Deas
Telephone: 843-***-****
Responsibilities: Appointment setting, accepting payment for treatments, filing claims with insurance companies on behalf of client for confidential outpatient drug/alcohol dependency treatment. Scheduling group meetings and attendance records for employers, to inform them of successful or unsuccessful completion of treatment program required by the sponsoring organization. I was accountable for appointment setting, accepting payment for treatments. I also was responsible for scheduling group meetings and attendance records for employers, to inform them of successful or unsuccessful completion of treatment program required by the sponsoring organization. Other responsibilities included answering telephones, direct, screen calls, taking and relaying messages. I was in charge of providing information to callers, greeting persons entering organization and directing individuals to correct destinations. I also dealt with queries or requests from the customers and patients. I also provided general clerical and administrative support to all levels of professionals. I also was responsible for scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually. I prepared letters and documents, receiving, and sorting out e-mails and deliveries. I also ensured that the common areas in the office premise were clean, and that the office was equipped with required supplies as appropriate.
IPI, a subsidiary of AT&T (currently NCO)
4275 Bridgeview Drive
North Charleston, SC 29405
03/1998-07/2000
Job Title: Collections Representative
Responsibilities: I was held accountable for making payment arrangements, accepting check and credit card payments via telephone, restorative and disconnection of telephone services, receiving and accepting inbound and outbound calls on a computerized, multi-lined telephone system. Promote and sell products for long distance and international telephone services. Some of my key responsibilities included collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, Resolve client discrepancies. Perform other assigned tasks and duties necessary to support the senior management when necessary to accelerate the collection process. Communicate & follow up effectively with management department regarding customer accounts on a timely basis and also to establish and maintain effective and cooperative working relationships.
Education:
St. Johns High School
1518 Main Road
Johns Island, South Carolina 29455
Enrolled 8/1991-6/1995
Bethune-Cookman University
640 Dr. May McLeod Bethune Blvd.
Daytona Beach, Florida 32114
Enrolled 8/1995-5/1999
Trident Technical College
PO Box 118067
Charleston, South Carolina 29423-8067
Enrolled 8/1999-8/2004
Park University
8700 NW River Park Drive,
Parkville, MO 64152
Charleston, South Carolina (Satellite Campus on CAFB)
Currently enrolled
Job Qualifications:
Weekly and monthly reporting to management
Stress tolerant
Strong keyboard skills
Provide excellent & considerate customer service
Honest, Respectable, and Trustworthy
Participate in team planning meetings
Strong attention to detail, goal oriented
Flexible and posses cultural awareness
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Meeting defined and contractual department goals
References:
Ms. Rosalyn Simmons
Ms. Tabitha Legare
Ms. Alice Newsome
Mr. Osei Chandler
Julius P.L. Fielding, Jr. or Robert Gregowicz
Connie L. Bryant
843-***-**** (ask for Biology Laboratory)
Additional Information:
Accessible for all shifts weekends, extended hours and weekend assignments. Part-time employment and negotiable salary offers will be accepted into consideration.
Contact this candidate