Bilingual (English-Spanish) / Human Resources Generalist

Iris Otero

*** ******** *****

Fredericksburg, VA, 22405 ********@*****.***, 980-***-****)

http://www.linkedin.com/pub/iris-r-otero/14/a42/759

Objective To obtain a challenging position with an organization that encourages responsibility, knowledge, and to be a significant contributor to the success of that organization and promotes positive work environments.

Relevant Experience Account Executive

Synder’s-Lance Inc., Charlotte, NC February 2010 to November 2011

Directly work with Regional Managers and Zone Leaders to facilitate sales solutions as it relates to the top 20 national retailers. Effectively respond to customer requests regarding product, displays, and order management. Provide accounts with item updates and critical service information. Answer key business questions as it pertains to 3,000 SKU’s and high service levels. Ensure that customer calls are fielded to appropriate staff leadership members. Identify, research, and resolve customer issues utilizing Oracle software. Lead customer inquiries that were not previously resolved by other team members. Complete call logs, on-going reports, and recommend process improvements.

Account Executive International /Logistics Representative

Ludvig Svensson, Charlotte, NC January 2009 to February 2010

Resolved billing, services complaints, and referred grievances to designated departments for investigations. Completed contracts forms, prepared changes and address records, and managed issues regarding discounted and discontinued product. Responded to customer and supplier inquires about order status, changes, or cancellations. Compiled data from vendor invoices and provided support to verify accuracy of billing data. Compared invoices against purchase orders and shipping and receiving documents to verify receipt of items ordered. Directed and coordinated program activities designed to provide subcontractors, management, and customers with logistics technology that ensured effective and economical support and resolved problems in the area of logistics. Determined if inventory quantities were sufficient for needs and ordered more materials when necessary. Performed buying duties when necessary. Compared suppliers’ bills with bids and purchase orders in order to verify accuracy. Monitored in-house inventory movement and completed inventory transfer forms for bookkeeping purposes.

Agent (Part Time-during weekend)

US Airways, Charlotte, NC May 2007 to June 2008

Managed passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Ensured FAA, US Airways and airport regulations were followed. As directed, implemented standard procedures during overbooked, irregular flights and denied boarding situations.

Human Resources Generalist

Wire Bond, Charlotte, NC November 2005 to January 2007

Designed new employee orientation package. Accurately managed all aspects of payroll administration for over 300 employees and managed quarterly taxes. Effectively assisted with administration and provided technical support. Successfully supervised all aspects of administrative duties including payroll, Cobra Administration, 401k Plan, 125 Cafeteria Plan, Medical, Dental, and Life. Administered a revised employee evaluation program which allowed for improvement on identified problem areas before final evaluation. Prepared confidential material for grievance and other personnel-related meetings. Communicated all discrepancies to Payroll Manager or Department Timekeeper as necessary. Explained and interpreted complex payroll information to employees at all levels of the company. Assisted in specialized processing. Processed outside department timekeeping data accurately by the required deadline. Reviewed audit reports for processing errors and request corrections as necessary.

Education CPCC – Continue classes: Payroll Concepts, Payroll calculations, Fringe Benefits, Payroll Accounting, and Record Keeping and Payroll Practices.

July 2011 - Credit 2.5

University of Phoenix, Guaynabo, Puerto Rico

Master of Business Administration (MBA Degree)

October 2002

Cumulative GPA: 3.5

Universidad Polytechnic, San Juan, Puerto Rico

Bachelor of Science

July 1994

Computer Proficiency Microsoft Excel , PowerPoint, Word, Windows XP, Great Plains, People Soft, Start Search, BSI, Ceridian, Crystal, and Staff Suite

Activities Member of Business Women in Latin America and United States Tennis Association

Skills Fully bilingual (written and verbal in English and Spanish language)

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